Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Carlos Gutierrez

Potawatomi Hotel & Casino
Oak Creek,WI
1
Language
28
years of professional experience

Dynamic Table Games Dealer with a proven track record in delivering exceptional customer service and money handling expertise. Committed to ensuring compliance and enhancing player experiences.

Work History

Table Games Dealer

8 Years 3 Months
Potawatomi Hotel & Casino | 05.2018 - 08.2026
  • Dealt various table games, ensuring compliance with gaming regulations and company policies.
  • Provided exceptional customer service, fostering positive player experiences at gaming tables.
  • Managed cash transactions and payouts, maintaining accuracy in financial dealings.
  • Trained new dealers on game rules, procedures, and customer interaction techniques.

Table Games Floor Supervisor

9 Years 7 Months
Harrahs Casino And Resort | 08.2008 - 03.2018
  • Supervised table games operations, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored new dealers, enhancing team performance and customer service skills.
  • Monitored game integrity, addressing discrepancies and resolving player disputes effectively.
  • Implemented process improvements to streamline game flow and enhance guest experience.

Table Games Floor Supervisor

5 Years 7 Months
Pala Casino | 08.2002 - 03.2008
  • Supervised table games operations, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored new dealers, enhancing team performance and customer service skills.
  • Monitored game integrity, addressing discrepancies and resolving player disputes effectively.

Field Artillery Cannon Crewmember

4 Years
United States Marine Corps | 08.1998 - 08.2002
  • Operated and maintained artillery systems, ensuring optimal performance and safety during operations.
  • Collaborated with crew members to execute precise firing missions under varying conditions.
  • Conducted regular inspections and troubleshooting of equipment to identify potential issues proactively.
  • Trained junior crewmembers on operational protocols and safety procedures, enhancing team efficiency.

Education

High School Diploma

Roosevelt | Chicago, IL | 09-1998

Skills

Reliability and punctuality
Excellent customer service
Keen observation
Money handling expertise

Languages

Spanish

Timeline

Table Games Dealer

Potawatomi Hotel & Casino
05.2018 - 08.2026Read More

Table Games Floor Supervisor

Harrahs Casino And Resort
08.2008 - 03.2018Read More

Table Games Floor Supervisor

Pala Casino
08.2002 - 03.2008Read More

Field Artillery Cannon Crewmember

United States Marine Corps
08.1998 - 08.2002Read More

Roosevelt

High School Diploma
Read More
Carlos Gutierrez