Carlos Guzman
Retail Customer Service
Whittier,CA
Summary
An ambitious Retail Service Specialist focused on giving every customer top-notch support for any request. Processes customer transactions, rotates merchandise and identifies and resolves customer conflicts. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Commended for consistently contributing to company growth through successful business transactions.
Overview
1
1
year of professional experience
Work History
Retail Customer Service Associate
McDonald's
Whittier, CA
03.2022 - Current
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Protected products from damage by using proper packaging and bagging techniques.
- Fulfilled customers' special requests for merchandise and delivery times.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Assisted customers in making informed purchase choices and selecting products.
- Maintained up-to-date knowledge of product and service changes.
Education
Associates in Business - Accounting
Rio Hondo College
Whittier, CA06.2026
High School Diploma -
La Serna High School
Whittier, CA06.2022
Skills
- Task Delegation
- Good Communication Skills
- Complaint Handling
- Cash Handling
- Customer Support
- Stock Replenishment
- Hygiene Standards
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Don't stop when your tired. Stope when your done."
David Goggins
Timeline
Retail Customer Service Associate
McDonald's
03.2022 - Current
Associates in Business - Accounting
Rio Hondo College
High School Diploma -
La Serna High School