- Crafting and DIY Projects
- Food Tourism
- DIY and Home Improvement
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like working with my hands and fixing things
- Outdoor Recreation
Rachael Smith
South Dartmouth,MA
Summary
Dynamic Retail Customer Service Associate with proven expertise at Westport Lobster, excelling in customer relations and cash handling. Recognized for enhancing customer satisfaction through effective complaint resolution and upselling strategies, driving revenue growth. Strong communicator committed to fostering positive shopping experiences and achieving sales targets through personalized service.
Diligent Customer Relations with solid background in retail customer service. Proven track record in providing exceptional customer experiences and resolving issues efficiently. Demonstrated ability to handle high-pressure situations and maintain positive shopping environment through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Retail Customer Service Associate
Westport Lobster
Westport, MA
06.2024 - 01.2025
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Collaborated with team members to achieve monthly sales goals and drive overall store performance.
- Contributed to loss prevention efforts by monitoring suspicious activities and reporting incidents as needed.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Participated in seasonal inventory audits to ensure accurate records of all merchandise within the store.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Retail Sales Associate
Target
North Dartmouth, MA
08.2020 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
Residential Counselor
Italian Home for Children
E. Freetown, MA
05.2014 - 01.2016
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Developed and maintained relationships with community resources to provide additional support services.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Education
High School Diploma -
Dartmouth High School
Dartmouth, MA06-2004
Skills
- Excellent written and oral communication
- Good communication skills
- Customer support
- Customer relations
- Upselling strategies
- Project Support
- Cash handling
- Complaint handling
- Task delegation
- Telephone etiquette
- Financial reporting
Interests
Timeline
Retail Customer Service Associate
Westport Lobster
06.2024 - 01.2025
Retail Sales Associate
Target
08.2020 - 01.2025
Residential Counselor
Italian Home for Children
05.2014 - 01.2016
High School Diploma -
Dartmouth High School