Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Vines

Covington,GA

Summary

Dynamic and results-oriented professional with a proven track record at Macy's, excelling in customer relations and financial reporting. Leveraged excellent communication skills and cash handling acumen to enhance customer experience and exceed sales goals. Demonstrated ability to improve store performance through effective teamwork and customer engagement.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Developed excellent customer service and communication skills in fast-paced retail environment. Skilled in problem-solving and managing customer interactions efficiently. Looking to transition into new field where these transferable skills can be effectively applied and further developed.

Overview

2
2
years of professional experience

Work History

Retail Customer Service Associate

Macy's
07.2022 - 01.2024
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Collaborated with team members to achieve monthly sales goals and drive overall store performance.
  • Assisted customers with product selection, increasing sales and promoting brand loyalty.

Education

High School Diploma -

Newton High School
Covington, GA
05-2024

Skills

  • Excellent written and oral communication
  • Good communication skills
  • Customer support
  • Customer relations
  • Computer security
  • Cash handling
  • Task delegation
  • Stock replenishment
  • Order fulfillment
  • Telephone etiquette
  • Financial reporting
  • Store maintenance

Languages

English
Native or Bilingual

Timeline

Retail Customer Service Associate

Macy's
07.2022 - 01.2024

High School Diploma -

Newton High School
Victoria Vines