Carlos Habrahamshon
Sebring,FL
Summary
Dynamic and results-driven professional with extensive experience as a Housekeeping Supervisor at ABM - Facility Services. Proven ability to enhance guest satisfaction through effective training and quality control. Skilled in drywall installation and adept at resolving conflicts with strong communication skills, ensuring a harmonious and efficient work environment.
Overview
32
32
years of professional experience
Work History
Assistant Housekeeping Supervisor
Highland County
09.2022 - 12.2024
- Coordinated special projects such as deep cleaning and seasonal maintenance tasks to ensure a well-maintained property.
- Assisted in creating employee performance evaluations that contributed to increased accountability and job satisfaction within the department.
- Successfully resolved guest complaints promptly and professionally through active listening, empathy, and problem-solving skills.
- Supported the Housekeeping Supervisor in training new employees on company standards, procedures, and safety guidelines.
- Promoted a positive work environment by recognizing outstanding team member performance regularly.
- Developed customized cleaning plans tailored to each facility''s unique needs and requirements, improving overall effectiveness of services provided.
- Implemented green cleaning initiatives, reducing the environmental impact of facility maintenance practices.
- Successfully managed multiple facilities simultaneously, delivering high-quality service across various locations.
- Enhanced workplace safety by enforcing proper use of equipment and adherence to safety protocols.
- Reduced maintenance costs by conducting regular inspections and preventive maintenance tasks.
- Established open lines of communication between custodial staff members, encouraging collaboration and problem-solving among the team members.
- Trained and mentored new staff on cleaning and safety protocols.
- Resolved personnel issues effectively, maintaining a harmonious work environment for all employees.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Housekeeping Supervisor
ABM - Facility Services
09.2017 - 07.2021
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Building Supervisor
CRS Facilities Services
07.2008 - 09.2017
- Coordinated various contractors for facility improvements such as landscaping upgrades, painting projects, and general repairs.
- Effectively managed potential conflicts between tenants ensuring timely mediation resolutions promoting harmony within the property.
- Improved building efficiency by implementing preventive maintenance programs and coordinating routine inspections.
- Collaborated with property managers to ensure timely rent collection and enforcement of lease agreements.
- Reviewed and oversaw construction and renovation projects.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Managed a team of maintenance personnel to maintain cleanliness, functionality, and attractiveness of the property.
- Enhanced tenant satisfaction with prompt resolution of maintenance issues, clear communication, and excellent customer service.
Building Supervisor
ABM - Facility Services
11.2001 - 07.2008
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Managed a team of maintenance personnel to maintain cleanliness, functionality, and attractiveness of the property.
- Mentored and trained new team members on building operations, safety protocols, and tenant relations to maintain consistent service quality.
- Streamlined work order processes for increased efficiency in addressing repair issues and minimizing downtime.
- Supervised renovation projects from inception to completion liaising between architects designers contractors ensuring smooth progress of work.
- Enhanced tenant satisfaction with prompt resolution of maintenance issues, clear communication, and excellent customer service.
A Housekeeping Supervisor
Colin Services
09.1992 - 11.2001
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
Auto Mechanics
Apex Technical School
New York, NY03-1991
Skills
- Drywall installation
- Light fixture installation
- Painting proficiency
- Plumbing repairs
- Flooring installation
- Carpentry expertise
- Gutter cleaning
- Appliance installation
- Window replacement
- Locksmith services
- Siding repair
- Staircase construction
- Door installation
- Repair work
- Painting
- Concrete pouring
- Deck building
- Hand tools
- Pressure washing
- Yard maintenance
- Repairing pipes and fixtures
- Deck construction
- Woodworking
- Drywalling
- Indoor and outdoor painting
- Emergency response
- Tree trimming
- Fence repair
- Minor Carpentry
- Hand and power tools
Timeline
Assistant Housekeeping Supervisor
Highland County
09.2022 - 12.2024
Housekeeping Supervisor
ABM - Facility Services
09.2017 - 07.2021
Building Supervisor
CRS Facilities Services
07.2008 - 09.2017
Building Supervisor
ABM - Facility Services
11.2001 - 07.2008
A Housekeeping Supervisor
Colin Services
09.1992 - 11.2001
Auto Mechanics
Apex Technical School
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