Carlos Hernandez
Pawling,NY
Summary
Having a strong background in hospitality, food service, landscaping, and repairs along with an amazing work ethic signifies the ability to learn a broad spectrum and work efficiently. Excelled in enhancing customer satisfaction through exceptional service quality and cleanliness, while also demonstrating proficiency in maintenance and repairs. Leveraged teamwork and communication skills to improve operational efficiency, contributing to a significant increase in repeat customer visits. Creating professional relationships with my coworkers allows me to create the best workspace for everyone, as well as work to the best of my ability as a team, as well as alone.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
McKinney & Doyle
10.2022 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Food Runner
Thunder Ridge Ski Area
11.2021 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Landscaping Crew Member
NK Landscaping
05.2022 - 09.2022
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Restaurant Waiter
Kelly's Corner
04.2021 - 06.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Education
Bachelor of Science - Computer Information Systems
SUNY Buffalo State
Buffalo, NY05.2027
High School Diploma -
Pawling High School
Pawling, NY06.2023
Skills
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Memory retention
- Food presentation
- Cash Handling
- Snow Removal
- Seasonal maintenance
- Troubleshooting skills
- Hand and power tools
- Maintenance and repairs
- Drywall Installation
- Household Repairs
- Repair work
- Painting
- Pressure Washing
- Woodworking
- Power Tools
- Appliance Installation
- Hand tools
Sports (Soccer, Basketball, Football, Volleyball, and Baseball)
Having played several sports throughout high school, whether on a club team or just for fun, has created lots of relationships and helped me develop good communication skills.
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
McKinney & Doyle
10.2022 - Current
Landscaping Crew Member
NK Landscaping
05.2022 - 09.2022
Food Runner
Thunder Ridge Ski Area
11.2021 - Current
Restaurant Waiter
Kelly's Corner
04.2021 - 06.2022
Bachelor of Science - Computer Information Systems
SUNY Buffalo State
High School Diploma -
Pawling High School
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