Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Carlos Hernandez

Lakeside

Summary

Dynamic supervisor with a proven track record at Five-star Communications, excelling in team management and customer service. Leveraged problem-solving abilities to enhance operational efficiency and boost customer satisfaction. Skilled in coaxial cable installation and maintenance, fostering a culture of excellence through effective coaching and guidance. Bilingual communicator committed to achieving organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor

Five-star Communications
09.2012 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Coax Splicer

Five-star Communications
09.2012 - Current
  • Contributed to cost savings by effectively managing inventory and minimizing material waste on job sites.
  • Supported fellow technicians by sharing knowledge of industry best practices and troubleshooting methods.
  • Achieved high-quality connections through precise measurement and cutting of coaxial cables during installation projects.
  • Collaborated with team members to complete complex splicing projects within tight deadlines, ensuring client satisfaction.
  • Boosted overall network capacity with strategic placement of amplifiers, splitters, filters, taps during installation projects.
  • Ensured cable system reliability by conducting thorough inspections and addressing potential issues promptly.
  • Mitigated potential service disruptions by conducting regular preventative maintenance and promptly addressing issues as they arose.
  • Maintained clear lines of communication with supervisors, team members, and clients to ensure smooth project execution and timely completion.
  • Maintained accurate documentation of completed work, facilitating easy reference for future maintenance needs.
  • Exceeded project expectations through attention to detail when installing new coax systems or upgrading existing infrastructure.
  • Installed and configured new devices and system components.
  • Read blueprints and schematics to correctly place equipment.

Education

High School Diploma -

Lincoln High School
San Diego, CA
06-2010

Skills

  • Coaching and Guidance
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Team building
  • Problem-solving
  • Multitasking
  • Problem-solving abilities
  • Bilingual

Certification

  • OSHA Certified

Languages

Spanish
Professional Working

Timeline

Supervisor

Five-star Communications
09.2012 - Current

Coax Splicer

Five-star Communications
09.2012 - Current

High School Diploma -

Lincoln High School

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Carlos Hernandez