Carlos Herrera
Lions Auto Sales
SACRAMENTO,CA
16
years of professional experience
Results-driven sales manager with a proven track record in enhancing customer satisfaction and streamlining financing processes. Expertise in customer relationship management, analytical evaluation, and compliance ensures optimal loan structures tailored to client needs.
I'm a very responsible and outgoing with the costomers. I have great reviews, over 500
Work History
Sales Manager
3 Years 10 Months- Guided clients through auto loan processes, ensuring compliance with regulations and policies.
- Collaborated with dealerships to streamline financing options and enhance client satisfaction.
- Analyzed financial data to recommend optimal loan structures tailored to individual customer needs.
- Implemented process improvements that reduced turnaround times for loan approvals by streamlining workflows.
- Negotiated favorable financing terms with lending institutions, maximizing profitability while ensuring client affordability.
- Developed strong relationships with dealerships, resulting in increased referral business and improved customer experiences.
- Facilitated seamless communication between clients, lenders, and dealership personnel during the loan process, ensuring all parties remained fully informed at all times.
- Contributed to business development efforts by cultivating strong relationships with external partners such as dealerships, lenders, and other industry professionals, ultimately expanding the company''s reach within the auto finance market.
- Provided exceptional customer service throughout the entire loan process, addressing concerns promptly and offering informed guidance when necessary.
- Managed finance office processes and flow of contracts.
- Evaluated risks associated with prospective loans using analytical tools such as credit reports and debt-to-income ratios to make informed decisions on applicant eligibility.
- Consistently exceeded monthly sales targets through proactive outreach to potential clients and strategic follow-ups with existing customers.
- Selected appropriate lender, secured approval, obtained customer commitment and finalized delivery.
- Enhanced customer satisfaction by efficiently processing auto loan applications and providing timely updates on approval status.
- Developed a comprehensive understanding of client needs and preferences, enabling the provision of personalized financing solutions tailored to individual requirements.
- Maintained compliance with state and federal regulations, conducting thorough due diligence before finalizing any financial transactions.
- Handled contracts and maximized finance department revenue.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Sales Manager - Sales
4 Years 2 Months- Developed and implemented effective sales strategies to enhance overall dealership performance.
- Established strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Resolved customer complaints efficiently, enhancing satisfaction and retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
3 Years 2 Months- Developed strong customer relationships to enhance sales opportunities and repeat business.
- Provided product knowledge and support to customers, ensuring informed purchasing decisions.
- Trained new staff on sales techniques and company policies, fostering team development.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
4 Years 11 Months- Developed strong customer relationships to enhance sales and improve client satisfaction.
- Conducted thorough product demonstrations to showcase vehicle features and benefits to potential buyers.
- Collaborated with finance team to streamline vehicle financing options for customers, improving process efficiency.
- Trained junior sales associates on effective sales techniques and customer engagement strategies.
- Resolved customer concerns or issues promptly, ensuring a positive experience that led to repeat business and word-of-mouth referrals.
- Utilized CRM systems effectively to track leads, follow up with prospects, and maintain accurate records of customer interactions.
- Assisted customers in selecting appropriate warranty packages, maximizing long-term value for their purchase decisions.
- Maintained up-to-date knowledge on industry trends, competitor offerings, and new model releases to provide accurate information to customers.
- Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
- Conducted comprehensive vehicle demonstrations, highlighting key features that appealed to prospective buyers.
- Organized test drives for interested buyers, showcasing vehicle performance capabilities while adhering to safety standards.
Education
High School Diploma
Skills
Goals and performance
Verbal and written communication
Product knowledge
Sales expertise
Sales presentations
Positive and upbeat
Direct sales
Bilingual in Spanish
Timeline
Sales Manager
Lions Auto Sales
10.2022 - CurrentRead More
Sales Manager - Sales
Sactomotors
07.2018 - 09.2022Read More
Sales Associate
Jala Auto Sales
05.2015 - 07.2018Read More
Sales Associate
Maita Toyota
06.2010 - 05.2015Read More
Jefferson High School
High School Diploma
Read More