Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
Generic

Carlos HUERTA

River Grove,IL

Summary

As an IT Specialist (25B) with the Illinois National Guard, I have honed my skills in maintaining communication equipment, providing education on equipment usage, troubleshooting technical issues, implementing security measures, and enhancing system efficiency through collaboration. My military background has instilled discipline, determination, and a continuous drive for learning. I bring a strong IT skill set, complemented by knowledge in the medical field, to deliver comprehensive support in IT operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Remote Help Desk Technician

Core and Main
Thomasville, GA
03.2025 - 07.2025
  • Managed user accounts including passwords resets, account creation and deletion.
  • Resolved customer inquiries in a timely manner while providing excellent customer service.
  • Assisted in the installation of new hardware and software components.

IT Systems Administrator

US Army
Kuwait City
01.2024 - 12.2024
  • I was responsible for creating, deleting and managing accounts through Active Directory. I also answered to on and off site trouble tickets ranging from simple tickets such as an unplugged mouse to security violations performed by client's.

IT Specialist (25B)

Illinois National Guard
08.2022 - 03.2024
  • - Maintain communication equipment with a team of seven personnel
  • Provide education to soldiers on proper equipment usage
  • Troubleshoot technical issues
  • Implement security measures
  • Collaborate with team members to improve system efficiency

Education

EMT-B Course -

Superior Ambulance
Elmhurst
08.2022

25B - Information Technology

Signal Corps School
Fort Gordon, GA
05-2022

High School Diploma -

Chicago
Chicago
06.2021

Skills

  • Communication Equipment Maintenance
  • Education on Equipment Usage
  • Technical Troubleshooting
  • Security Measures Implementation
  • Collaboration
  • IT Operations Support
  • Customer service

Certification

  • CompTIA Security+

Languages

Spanish

References

References available upon request.

Timeline

Remote Help Desk Technician

Core and Main
03.2025 - 07.2025

IT Systems Administrator

US Army
01.2024 - 12.2024

IT Specialist (25B)

Illinois National Guard
08.2022 - 03.2024

EMT-B Course -

Superior Ambulance

25B - Information Technology

Signal Corps School

High School Diploma -

Chicago

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