Hi, I’m
Esequiel Garcia
Rio Grande City,Texas
Overview
2
year of professional experience
2
IT Technician
Work History
QUALFON
REMOTE HELP DESK TECHNICIAN
05.2022 - 12.2022
Job overview
- Provided technical support to teachers, troubleshooting errors in programs and computers
- Promoted to Tier 2 Help Desk for exceptional performance
- Analyzed information and recommended solutions to users
- Assisted coworkers with chat and call support as needed
- Learned and adapted quickly to new technology and software applications
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Strengthened communication skills through regular interactions with others
RGCCISD
IT SPECIALIST
08.2021 - 12.2021
Job overview
- Analyzed user needs and recommended appropriate hardware
- Assembled and modified over 100+ existing equipment to meet special needs
- Recommended purchase of equipment
- Configured hardware, devices, and software to set up work stations for employees
- Walked individuals through basic troubleshooting tasks
- Patched software and installed new versions to eliminate security problems and protect data
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Education
South Texas CollegeMcallen, TX
Associate of Applied Science from Computer Maint Specialist
12.2024
University Overview
Skills
- Technical troubleshooting and problem-solving
- Knowledge of operating systems
- Hardware and software installation and configuration
- Analytical and critical thinking
- Problem-solving
- Time management
- Analytical and critical thinking
- Data backup and recovery
- Customer service and support
- Excellent communication skills
Timeline
REMOTE HELP DESK TECHNICIAN
QUALFON
05.2022 - 12.2022
IT SPECIALIST
RGCCISD
08.2021 - 12.2021
South Texas College
Associate of Applied Science from Computer Maint Specialist
Software
Software
Word, Exel, Salesforce, Windows, Mac, Linux, VMware, TeamViewer, LogMeIn, AnyDesk, LogMeIn ,VirtualBox.