Overview
Work History
Education
Skills
Timeline
Software
Hi, I’m

Esequiel Garcia

Rio Grande City,Texas

Overview

2
year of professional experience
2

IT Technician

Work History

QUALFON

REMOTE HELP DESK TECHNICIAN
05.2022 - 12.2022

Job overview

  • Provided technical support to teachers, troubleshooting errors in programs and computers
  • Promoted to Tier 2 Help Desk for exceptional performance
  • Analyzed information and recommended solutions to users
  • Assisted coworkers with chat and call support as needed
  • Learned and adapted quickly to new technology and software applications
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Strengthened communication skills through regular interactions with others

RGCCISD

IT SPECIALIST
08.2021 - 12.2021

Job overview

  • Analyzed user needs and recommended appropriate hardware
  • Assembled and modified over 100+ existing equipment to meet special needs
  • Recommended purchase of equipment
  • Configured hardware, devices, and software to set up work stations for employees
  • Walked individuals through basic troubleshooting tasks
  • Patched software and installed new versions to eliminate security problems and protect data
  • Explained technical information in clear terms to non-technical individuals to promote better understanding

Education

South Texas College
Mcallen, TX

Associate of Applied Science from Computer Maint Specialist
12.2024

University Overview

Skills

  • Technical troubleshooting and problem-solving
  • Knowledge of operating systems
  • Hardware and software installation and configuration
  • Analytical and critical thinking
  • Problem-solving
  • Time management
  • Analytical and critical thinking
  • Data backup and recovery
  • Customer service and support
  • Excellent communication skills

Timeline

REMOTE HELP DESK TECHNICIAN
QUALFON
05.2022 - 12.2022
IT SPECIALIST
RGCCISD
08.2021 - 12.2021
South Texas College
Associate of Applied Science from Computer Maint Specialist

Software

Software

Word, Exel, Salesforce, Windows, Mac, Linux, VMware, TeamViewer, LogMeIn, AnyDesk, LogMeIn ,VirtualBox. 

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Esequiel Garcia