Carlos Jacinto
Los Angeles,Ca
Summary
Results-driven IT professional with extensive project management experience and a strong background in diverse technology applications, able to streamline operations, enhance system performance, and lead cross-functional teams to achieve organizational goals. Seeking to leverage expertise in a dynamic environment to improve IT infrastructure and support business objectives.
Overview
7
7
years of professional experience
Work History
IT Manager
Maybourne Beverly Hills
Beverly Hills, Ca
05.2020 - Current
- Led the IT department, managing the IT Support Specialist to support and enhance the hotel management system, ensuring seamless operation of all hotel applications
- Oversee the implementation and optimization of Microsoft Office 365, as the primary administrator to ensure secure and efficient use of cloud-based tools
- Develop and execute project plans for IT initiatives, including system upgrades and integrations, resulting in improved efficiency and user satisfaction
- Collaborate with hotel management and staff to identify technology needs and implement solutions that enhance guest experience and operational efficiency
- Conduct regular training sessions for staff on new applications and software updates, increasing overall productivity and system utilization
IT Support Specialist
Montage
Beverly Hills, Ca
10.2018 - 05.2020
- Supported the hotel day to day and manage the ticketing system
- Created SOP’s and onboarding packages to facilitate new colleagues onboarding
- Supported the Director of IT with project deployments – replacement of guest room technology; phones, TV’s and in-room technology
Food and Beverage Manager
Montage
Beverly Hills, Ca
03.2018 - 10.2018
Education
High School - Math and Science
Los Angeles High School
Los Angeles, CA01.2002
Some College (No Degree) - Computer Science / Business
LACC
Los Angeles, CASkills
- Project Management
- In-Depth Technical Understanding
- Expense Management
- Analytical Problem-Solving
- Application support
- Network Administration
- Information Security
- Business Analysis
- IT risk management
- Cybersecurity best practices
References
Available upon request
Professionalachievements
- Fiber backbone project installation, Manage installation of hotel 10G fiber backbone to all IT closets. Designed, planned, and executed amount of fiber strands per IT closet.
- Wi-Fi infrastructure upgrade, Upgraded hotel wi-fi infrastructure to Cisco Meraki. Coordinated installation access points inside all hotel guest rooms, public spaces, and residence units.
- Network appliances upgrade, Upgraded hotel network infrastructure including Firewalls, Core switches, and Edge switches. Upgraded hotel bandwidth to support 10G to all areas of the hotel. Became a full Cisco house.
Languages
Spanish
Professional
References
References available upon request.
Timeline
IT Manager
Maybourne Beverly Hills
05.2020 - Current
IT Support Specialist
Montage
10.2018 - 05.2020
Food and Beverage Manager
Montage
03.2018 - 10.2018
High School - Math and Science
Los Angeles High School
Some College (No Degree) - Computer Science / Business
LACC
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