Carlos Jaquez
Brooklyn
Summary
Dedicated IT/LPR Technician with over 5 years of technical support, hardware/software troubleshooting, and system deployment experience. Proven skill in License Plate Recognition (LPR) systems, fleet technology, and end-user support. Experienced in Microsoft Office 365 administration, network diagnostic testing, and customer-focused technical solutions. Bi-lingual in English and Spanish.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Technician / LPR Technician
Risetek Global LLC
Maspeth
04.2022 - Current
- Handled full deployment of Genetec Fixed and Mobile LPR systems for cities and agencies like: City of Virginia Beach, South Eastern Pennsylvania Transportation Authority (SEPTA), City of Lawrence, Massachusetts and Ocean City, Maryland.
- Installed and configured Axis and Panasonic Fixed LPR cameras for Ridge Hill Mall in Yonkers, NY.
- Handled maintenance of Genetec Mobile LPR systems for Rutgers University campuses in (New Brunswick, Newark, Camden, NJ).
- Installed and configured Tag Master LPR camera system for City of Hoboken, NJ.
- Determined and resolved hardware, software, and networking issues for Risetek Global call center staff.
- Administered Microsoft Office 365, user accounts, email management, and permission allocation.
IT Technician / LPR Technician
Republic Immobilization Services (RISNYC)
Maspeth
01.2022 - Current
- Installed, configured, and maintained Genetec LPR hardware/software on NYC Sheriff Department and RISNYC vehicles for the NYC Scofflaw Enforcement Program.
- Installed Samsara and Verizon Connect dash cams and GPS fleet tracking platforms.
- Managed remote desktop support for office personnel, minimizing downtime.
- Resolved Microsoft Office 365 account, email, and permission problems.
- Resolved office personnel hardware, software, and network issues.
Cellular Phone & Computer Repair Technician
Next Level Wireless Inc.
Ridgewood
04.2013 - 07.2021
- Performed smartphone, tablet, laptop, and gaming console hardware repair, including screen and charging port repair.
- Replaced defective components such as batteries and power supplies.
- Repair water-damaged equipment using advanced diagnostic techniques.
- Assisted customers in transferring data, backing up, and restoring it.
- Installed wired and wireless network solutions for domestic and small business premises.
- Troubleshoot and resolved device signal and connectivity issues.
Airport Operations / Ground Security Coordinator
JetBlue Airways
JFK Airport
06.2005 - 06.2013
- Verified passenger identification and compliance with TSA requirements.
- Managed baggage handling, check-in, and boarding operations.
- Announced arrival and departure of flights to clients.
- Welcomed passengers with disabilities and coordinated with employees to ensure hassle-free operations.
- Readied aircraft cabins for departure and boarding.
Education
Degree Incomplete - Computer Science
New York City College of Technology
Brooklyn, NYSkills
- LPR system deployment
- 12 Volt Automotive Electronics installer
- Mobile fleet management
- AV equipment management
- Effective communication
Certification
CompTIA A+ Certified IT Technician, COMP 001020010807
Languages
- English
- Spanish
Timeline
IT Technician / LPR Technician
Risetek Global LLC
04.2022 - Current
IT Technician / LPR Technician
Republic Immobilization Services (RISNYC)
01.2022 - Current
Cellular Phone & Computer Repair Technician
Next Level Wireless Inc.
04.2013 - 07.2021
Airport Operations / Ground Security Coordinator
JetBlue Airways
06.2005 - 06.2013
Degree Incomplete - Computer Science
New York City College of Technology
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