Devin Henck
IT Deployment Technician
Van Nuys,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
https://www.linkedin.com/in/devinhenck
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Skills
- Network Certification
- Support End-Users
- A Certification
- Organizational Skills
- Microsoft Windows and Office
- Cisco IOS
- Google IT Support Specialist Certification
- Root Cause Support
- Server Deployment
- Technical Support
- Low Voltage Cabling and Wire Management
- Small Team Management
- Server Deployment
- Technical Support
- Low Voltage Cabling and Wire Management
- Small Team Management
- Troubleshooting and Diagnostics
- Hardware and Software Configuration
- Network Maintenance
- Wireless Networking
- Computer System Diagnostics Software
- User Training
- Computer System Maintenance
- Operation System Software
- Server Deployment
- Technical Support
- Low Voltage Cabling and Wire Management
- Small Team Management
- Server Deployment
- Technical Support
- Low Voltage Cabling and Wire Management
- Small Team Management
Education
Professional Certificate - Cyber Security
California State University Long Beach
Long Beach, CA 12.2022 - Current
Associate of Science - Computer And Information Sciences
Victor Valley College
Victorville, CA 03.2013 - 06.2015
High School Diploma -
Rim Of The World High School
Lake Arrowhead, CA 08.1994 - 06.1998
Work History
IT Technician
Best Buy
05.2015 - Current
- Customer Service for IT, to all stores in and out of my district
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks for multiple locations by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed Dynamic Execution of deadline-based tasks
- Troubleshoot and document a variety of location specific technical issues
Advanced Repair Agent
Best Buy
07.2021 - 05.2022
- Customer service
- Maintain good relationships with customers
- Troubleshoot and repair consumer electronics
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Diagnose and repair PC, Mac, Android phone and iPhone hardware and software to restore devices to peak performance.
- Installed, repaired, and imaged Windows, Mac, Android, and iPhone operating systems
- Performed regular upgrades to update systems and improve operability.
- Performed backups and transfers of customers sensitive data.
- Recovered Lost data from faulty or erased hard drives.
- Assembled, maintained and repaired system hardware.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Provided technical advice and guidance to customers on use and maintenance of products.
- Provided customers with troubleshooting, repair and support services within Windows and MAC environments.
IT Systems Associate
Wal-Mart Distribution Center
01.2011 - 01.2015
- Customer Service to all warehouse associates on IT issues
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Monitor and maintain network Servers, systems, and mainframe using CICS, TSO and Z-OS
- Troubleshoot and communicate issues to corporate office
- Resolved malfunctions with systems and programs through troubleshooting.
- Communicate to Home Office of any issues with network systems or hardware
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Diagnosed, troubleshot and resolved network and system problems.
- Maintain, repair, and inventory all IT assets for warehouse, including routine maintenance and repair
- Document and maintained network, port and asset maps using MS Excel and MS Visio.
- Maintained inventory of repair supplies and ordered parts.
- Sent out assets for repair to designated warranty vendors.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Professional Certificate - Cyber Security
California State University Long Beach
12.2022 - Current
Advanced Repair Agent
Best Buy
07.2021 - 05.2022
IT Technician
Best Buy
05.2015 - Current
Associate of Science - Computer And Information Sciences
Victor Valley College
03.2013 - 06.2015
IT Systems Associate
Wal-Mart Distribution Center
01.2011 - 01.2015
High School Diploma -
Rim Of The World High School
08.1994 - 06.1998
Quote
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Similar Profiles
Eric MendozaEric Mendoza
Sales Advisor at Best BuySales Advisor at Best Buy
Mahogany KellyMahogany Kelly
Customer Relations and Sales Specialist at Best BuyCustomer Relations and Sales Specialist at Best Buy
Bryston QuallsBryston Qualls
Shift Leader at Best BuyShift Leader at Best Buy