Carlos Johnson
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience as a Fraud Specialist at Kohls Corp, adept at investigating fraud cases and training teams. Proven ability to balance cash drawers and deliver exceptional customer service, ensuring financial security and operational efficiency. Strong technical skills complemented by effective communication and problem-solving abilities.
Overview
28
28
years of professional experience
Work History
Fraud Specialist
Kohls Corp
San Antonio, TX
03.2017 - 06.2023
- Investigate and resolve fraud cases in a timely and efficient manner.
- To protect our company and its customers from financial loss.
- Provided support and training to other teams.
- while also providing excellent customer service and collecting payment from customers.
Tier 2 Technical Supervisor
Apple/VMC
San Antonio, TX
03.2011 - 01.2017
- Oversee, maintain, and troubleshoot Apple iOS devices, iMacs, and routers, while providing outstanding customer technical support and achieving a resolution.
Administrative Assistant
Two Ten Auto Sales
San Antonio, TX
11.2009 - 01.2011
- Assist customers in a professional manner.
- Balance the cash drawer.
- Process credit card or debit card payments.
- Document customer payments.
- Prepare and process auto applications and transfer of title applications.
- Prepare and organize customer files.
- Open the mail and deliver it to the appropriate work area.
- Place proper postage on outgoing mail, according to postage standards and regulations.
- Schedule and confirm office appointments.
- Fax, copy, and scan documents as needed.
- Answer multiple phone lines.
- Perform work as assigned.
Department Manager
Office Depot Inc
San Antonio, TX
01.2005 - 11.2009
- Responsible for the electronic department.
- Able to balance cashier drawers.
- Meet daily, weekly, and monthly goals.
- Facilitate and communicate daily activities to workers.
- Assist customers in a professional customer service manner.
- Maintain and organize the work area.
Vault Teller
Bank of America
San Antonio, TX
01.1995 - 02.2005
- Responsible for commercial bank accounts.
- Prepare and document commercial bank deposits.
- Handle large sums of currency.
- Assist customers in a professional manner.
- balance vault daily
Education
High School Diploma -
Health Careers
San Antonio, TX06-1988
Skills
- Windows 2000, Microsoft Outlook, Internet, Google Search
- Ability to balance a cash drawer
- Type 40 wpm
- Able to use a fax machine, scan and receive e-mail, operate a photocopier, and answer multiple phone lines
Timeline
Fraud Specialist
Kohls Corp
03.2017 - 06.2023
Tier 2 Technical Supervisor
Apple/VMC
03.2011 - 01.2017
Administrative Assistant
Two Ten Auto Sales
11.2009 - 01.2011
Department Manager
Office Depot Inc
01.2005 - 11.2009
Vault Teller
Bank of America
01.1995 - 02.2005
High School Diploma -
Health Careers
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