Carlos Leary II
McLeansville,NC
Summary
I am currently seeking a full-time position within Mose Cone Hospital where I can utilize my current skills and become an asset to the company. I am a very dependable, diligent, tech-savvy individual that approaches all situations with a positive attitude. I have strong interpersonal skills and display a level of punctually along with problem-solving skills. I am also a Results-driven professional focused on delivering exceptional support for customer needs. I successfully manage concerns and resolves conflicts to maximize customer satisfaction and offer a strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Digital Marketer
Belo Legend LLC
04.2023 - Current
- Editing and polishing content
- Assisting in developing content for advertising campaign
- Developing blogs, articles, and social media for company websites
- Creating compelling headlines that will attract target audience.
Sales Associate
Dollar General
02.2023 - 04.2023
- Managing transactions with customers using cash registers
- Collecting payments whether in cash or credit
- Provided quality customer service on every call representing the company in a professional manner
- Provide excellent service to customers
- Cleaning and taking care of the store.
Customer Service Representative
JBX Logistics
02.2021 - 05.2022
- Answered high volume of calls and maintained a rapid response rate
- Scheduled pick-ups while collecting all required vital information
- Traced shipments per customer's request, providing shipment location and estimated time and date for final delivery
- Provided quality customer service on every call representing the company in a professional manner
- Promoted good listening skills, recognizing, and managing assertive customer calls
- Demonstrated effective oral and written communications with customers, department personnel and other company staff
- Was able to react to change productively and handle order essential tasks as assigned
- Monitored over 100 accounts through email daily
- Responded to all emails in a 15-20-minute window
- Consistently use PC Miler, Image Viewer, Microsoft Outlook and Internet Explore daily.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Member
McDonald's Food Service
11.2019 - 03.2020
- Greet customers upon their arrival and thank them as they leave
- Follow the food safety regulations and standards
- Preparing food in accordance with the chain's specifications
- Clean and maintain the designated area during the shift
- Take orders from customers correctly and efficiently
- Resolve customers complaints when needed.
Education
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2021
Skills
- Polite and Well Spoken
- Positive Attitude
- Computer Proficient
- Critical Thinker
- Guest Relations
- Food Preparation
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
Timeline
Digital Marketer
Belo Legend LLC
04.2023 - Current
Sales Associate
Dollar General
02.2023 - 04.2023
Customer Service Representative
JBX Logistics
02.2021 - 05.2022
Customer Service Member
McDonald's Food Service
11.2019 - 03.2020
High School Diploma -
Eastern Guilford High School
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