Carlos Llanas
Sherman ,TX
Summary
Accomplished Towing Operator with a proven track record at Bob Utter Ford, adept in hook and chain towing and exceptional customer service. Leveraged strong work ethic to enhance customer satisfaction and ensure the safe transportation of vehicles. Skilled in equipment maintenance and accident clearing, consistently delivering reliable and efficient towing solutions.
Overview
15
15
years of professional experience
Work History
Towing Operator
Bob Utter Ford
08.2016 - Current
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
Tow Truck Driver
B&B Automotive & Towing
04.2012 - 08.2016
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Tire Technician
Goodyear
01.2010 - 04.2012
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
Education
High School Diploma -
Denison High School
Denison Tx 08.2012
Skills
- Hook and chain towing
- Equipment inspection
- Basic mechanical skills
- Wheel lift towing
- Flatbed towing
- Load securing
- Strong work ethic
- Customer service
- Roadside assistance
- Equipment maintenance
- Accident clearing
- Class A licensed
Small businesses owner
I’m a small business owner. We rent party inflatables. for any occasion.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Towing Operator
Bob Utter Ford
08.2016 - Current
Tow Truck Driver
B&B Automotive & Towing
04.2012 - 08.2016
Tire Technician
Goodyear
01.2010 - 04.2012
High School Diploma -
Denison High School
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