Samuel Dekeno
New Braunfels,TX
Summary
Dedicated towing operator skilled in load securing and vehicle recovery. Known for problem-solving abilities and strong work ethic. Committed to ensuring safety and delivering exceptional roadside assistance. Proficient towing operator recognized for effective communication and strong problem-solving skills. Experienced in roadside assistance and safety management, ready to leverage expertise to enhance customer satisfaction and operational efficiency. Seasoned Towing Operator with comprehensive knowledge in vehicle recovery, roadside assistance, and customer service. Skilled in operating various towing vehicles under diverse road and weather conditions. Successfully reduced response times and improved efficiency in previous roles while maintaining safety standards. Strong problem-solving skills paired with ability to handle high-stress situations effectively. Dedicated professional adept at recovering cars, vans and trucks and safely towing to destination. Proficient in working with roadside assistance programs, businesses, private customers and police departments.
Overview
1
1
Certification
Work History
Towing Operator
Fortes Towing
Mountain View, California
- Operated tow trucks to safely transport vehicles and equipment.
- Communicated effectively with customers to assess towing needs.
- Inspected towing equipment for safety and operational readiness.
- Coordinated with dispatch to receive and execute towing assignments.
- Managed vehicle recovery in various weather and traffic conditions.
- Maintained accurate records of towing services and vehicle conditions.
- Provided roadside assistance to stranded motorists as needed.
- Loaded and unloaded vehicles onto trailers or tow truck beds using chains, straps, winches, ramps, hoists and dollies.
- Observed traffic conditions around the vehicle being towed in order to maintain safe driving standards.
- Followed all applicable laws while operating tow trucks in order to minimize liability exposure.
- Provided roadside assistance including jump starts and tire changes.
- Responded promptly to customer requests for service via phone or radio dispatch systems.
- Drove long distances when necessary in order to recover stranded vehicles or deliver them back home.
Skills
- Load securing
- Hook and chain towing
- Flatbed towing
- Traffic control
- Safe driving practices
- Basic vehicle maintenance
- Conflict resolution
- Customer vehicle loading
- Stress tolerance
- Vehicle recovery expertise
- Heavy lifting
- Safety management
- Vehicle lockdown
- Emergency response readiness
- Accident clearing
- Patience and empathy
- Roadside assistance experience
- Strong work ethic
- Organization and planning
- Problem-solving capacity
- Towing equipment operation
- Trailer hitching
- Load inspection
- Decision-making
- Towing operations
- Customer service
- Problem resolution
- Roadside assistance
- Effective communication
- Weather adaptability
- Time management
- Attention to detail
- Emergency response
- Accident scene management
Languages
English
Full Professional
Spanish
Elementary
Certification
- INCIDENT MANAGEMENT
Timeline
Towing Operator
Fortes Towing