Carlos Lourenco
Helotes
Summary
Results-driven small business owner with expertise in planning and execution. Proven ability to enhance service quality and customer satisfaction through effective cleaning protocols and strong vendor relations. I have been involved with the cannabis industry in some aspect for over 20 years. I believe my experience in customer service and alcohol sales make me a prime candidate.
Overview
12
12
years of professional experience
Work History
Small Business Owner
IFIXiCLEAN
07.2020 - Current
- Developed and implemented efficient cleaning protocols to enhance service quality and customer satisfaction.
- Managed inventory levels and procurement processes to ensure availability of cleaning supplies.
- Created marketing strategies that increased brand visibility and attracted new clients within local market.
- Oversaw daily operations, ensuring compliance with health and safety regulations in all services provided.
- Cultivated strong client relationships, leading to repeat business and positive referrals within community.
- Analyzed customer feedback to identify areas for service improvement and enhance overall client experience.
Sales Manager
Sierra Nevada Brewing
06.2019 - 02.2022
- Developed sales strategies that increased market penetration and brand presence.
- Analyzed market trends to identify new business opportunities and inform strategic planning.
- Collaborated with marketing to create promotional campaigns that aligned with company objectives.
- Established strong relationships with key clients, fostering loyalty and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Key Account Manager
DBI Beverage
02.2014 - 11.2018
- Developed and maintained strong relationships with key clients to drive account growth.
- Analyzed market trends to identify new business opportunities and enhance product offerings.
- Implemented strategic account plans that resulted in improved customer satisfaction and loyalty.
- Conducted regular performance reviews with clients to assess service delivery and address concerns proactively.
- Trained junior staff on best practices in account management, fostering team development and knowledge sharing.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Developed and delivered presentations to key customers to position products and services.
Education
Associate of Science - Culinary Science
Le Cordon Bleu
Las Vegas, NVSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Financial management
- Cost control and analysis
- Staff hiring
- New business launch
- Customer service
Timeline
Small Business Owner
IFIXiCLEAN
07.2020 - Current
Sales Manager
Sierra Nevada Brewing
06.2019 - 02.2022
Key Account Manager
DBI Beverage
02.2014 - 11.2018
Associate of Science - Culinary Science
Le Cordon Bleu