Carlos Lozano
Tampa
Summary
Adept at optimizing delivery routes and enhancing customer satisfaction, I leveraged GPS navigation and problem-solving skills at ADL Delivery to ensure timely and accurate package handling. My commitment to safety and positive attitude fostered strong client relationships, contributing to increased repeat business.
Overview
19
19
years of professional experience
Work History
Delivery Driver
ADL Delivery
11.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Achieved on-time deliveries by selecting optimal routes for efficiency.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and a professional manner.
- Improved delivery efficiency by optimizing routes with GPS navigation tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Built strong client relationships through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Ramp Agent
Cubana De Aviacion
01.2007 - 01.2011
- II Operated ground service equipment including tugs and belt loaders for efficient baggage handling.
- Guided aircraft into parking positions using hand signals to ensure safety.
- Loaded and unloaded luggage and freight for over ten daily flights, assisting crew and travelers.
- Conducted marshaling activities to safely direct pilots to designated parking positions on the ramp.
- Reduced damage claims by adhering to proper lifting techniques when handling sensitive cargo.
- Tracked flight schedules to ensure on-time landings and minimize loading delays.
- Coordinated ground crew activities to ensure timely completion of daily objectives.
- Delivered packages efficiently across assigned routes while adhering to traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer service complaints professionally, fostering trust and loyalty among travelers.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Hired by UNIFI Aviation LLC as ramp agent in August 2024; promoted to team lead in January 2026 and to supervisor in March.
- Received blue badge certification, demonstrating compliance with safety and operational standards.
- Certified as pushback operator for different aircraft such as A-220-300 and E-190.
- I am a blue badge holder.
Education
No Degree - Private Pilot Course
Superior Aviation Gateway
Tampa, FL08-2028
Bachelor of Computer Science - Computer And Information Sciences
ISPET Héctor Alfredo Pineda Zaldívar
Havana, Cuba08-2011
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Safe Driving
- Problem-Solving
- Punctual and Reliable
- Time Management
- Attention to Detail
- Clean Driving Record
- GPS and route planning
- Route Management
- Safe Driving Record
- GPS Navigation
- Heavy Lifting
- Map reading and navigation skills
- GPS Operation
- Vehicle Cleaning and Maintenance
- Delivery Scheduling
- Stocking and Inventory
- Traffic laws knowledge
- Forklift Operation
- Route Planning
- Safe Driver Training
- Vehicle Inspection
- Dispatch Communication
- Client Relationship Management
- Local routes understanding
Aviation
My father was a pilot in Cuba. I gre up in the aviation world. Currently I am working on get my Private Pilot License. My goal is became airline pilot for any US airline.
Timeline
Delivery Driver
ADL Delivery
11.2018 - Current
Ramp Agent
Cubana De Aviacion
01.2007 - 01.2011
No Degree - Private Pilot Course
Superior Aviation Gateway
Bachelor of Computer Science - Computer And Information Sciences
ISPET Héctor Alfredo Pineda Zaldívar