Carlos Lugo Hing
Estero
Summary
Help Desk Technician with hands-on experience in IT support, troubleshooting, and network administration. Skilled in diagnosing and resolving hardware, software, and security issues. Certified in CompTIA A+, Network+, and Security+, with a strong passion for cybersecurity and IT infrastructure. Dedicated to ensuring seamless operations and network security within organizations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Immokalee Technical College
01.2023 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Recommend improvements in security systems and procedures.
Server Trainer/Corporate Trainer
J Alexanders
01.2024 - Current
- Utilized effective communication techniques to support server learning and comprehension.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Computer And Information Systems Security
Immokalee Technical College
Immokalee, FL03-2025
Skills
- Hardware & Software Troubleshooting
- IT Support
- Network Configuration
- Firewall & VPN Management
- Incident Response
- Ticket management
- Team management
- Employee training and development
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server Trainer/Corporate Trainer
J Alexanders
01.2024 - Current
Help Desk Technician
Immokalee Technical College
01.2023 - Current
Computer And Information Systems Security
Immokalee Technical College
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