Carlos Maldonado

• Used ticketing systems to manage and process support actions and requests.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Determined hardware and network system issues using proactive troubleshooting techniques.

• Executed financial due diligence tasks on daily basis to maintain optimal company finances.
• Oversaw financial reporting process to facilitate timely and accurate financial statement preparation.
• Handled day-to-day accounting processes to drive financial accuracy.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Streamlined daily reporting information entry for efficient record keeping purposes.

• Focused primarily on retention leads
• Minimum of 50-100 outbound calls a day
• Prioritized in FHA/VA Streamlines and Conventional Full Documentation Loans
• Conducted interviews with borrower's in order to pitch the proper Loan program based on their financial and credit standings

• Interviewed applicants to assess loan requirements before suggesting offers.
• Prepared documents for customers, submitting and overseeing through each step of the closing process.
• Updated borrowers through each step of the application, approval, and closing processes while remaining attentive to all customer needs.
• Reviewed loan files and updated them to match current standards.
• Worked with underwriters to fix application problems and resolve issues.
• Explained different types of loans pertaining to client situations.
• Fielded customer complaints and provided solutions.
• Successfully closed an average of 20-30 loans per month.

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Recommended loan approvals and denials based on customer loan application reviews.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Collaborated with Underwriters and Processors to fix resolve issues and close loans in a timely manner
• Pitched potential borrowers on what loan program would be most beneficial for their needs

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
• Maintained high levels of organization in store by directing customers and replenishing merchandise.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
• Rotated merchandise and displays to feature new products and promotions.
• Trained and managed associates in customer service and sales techniques.
• Managed scheduling for store shifts to accomplish proper staffing at all times.
• Coached team on effective upselling and cross-selling methods.
• Monitored security and handled incidents calmly.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Highest Position: Assistant Store Manager
Additional Work Details:

• Department Manager.
• Assistant Manager
• Worked and management multiple departments
• Worked collaboratively in team environment.
• Prepared merchandise for sales floor.
• Directed individuals to merchandise locations.
• Suggested accessories and complementary purchases.
• Accepted and processed returns.
• Kept work areas clean and neat at all times.
• Provided customers with exceptional care and attention.

• Customer Service
• Cashier & Stocker

• Team Leader
• Pizza Cutter, Server, and Cleaning Duties