Claribel Rodriguez
Longview,Texas
Summary
Highly-dedicated, knowledgeable ABO certified optician with 15+ years of experience. Skilled individual with thorough understanding of eye wear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Here to contribute to a long-lasting growing company.
Overview
13
13
years of professional experience
Work History
Optical Lead
Longview Eye Associates
07.2021 - 05.2024
- Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care within the community. Low vision specialist.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eye wear choices.
- Troubleshot complex vision issues, collaborating with optometrists to ensure appropriate treatment plans were implemented.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Increased sales of premium lenses (Neurolens) by educating customers on benefits and features of advanced lens technology.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eye wear needs.
- Mentored junior opticians, fostering professional growth and development within the team.
- Trained new staff members on best practices for dispensing eye wear, promoting consistency in quality across the team.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Optical Manager
August Wallace Eyecare and Associates
08.2011 - 07.2021
- Expertise in assisting with selection of different types of eye wear, including fitting of glasses and specialty contact lenses
- Assisted in training first time wearers including scleral contact lenses and RGP wearers on insertion, removal, cleaning, care and proper handling
- Implemented daily contact lens sales to increase store revenue
- Exceptional listening and communicational skills to help patients of all ages and occupations
- Complete understanding of written prescriptions to make knowledgeable recommendations to patients
- Expertise in dispensing eye wear, troubleshooting eyeglass issues by doing appropriate adjustments and repairs
- Capable of maintaining customer records using excellent organizational and administrative skills
- Input work orders, authorized insurance and collected payments to facilitate for a smooth experience
- Well seasoned in using hands, heat and tools to make proper adjustments to eye wear to ensure a quality fit on customers face
- Managed frame inventory providing a variety of fashionable eye wear, stocked, cleaned displays and processed defective returns with rep
- Performed quality inspection of finished lenses and order specifications
- Pretested patients prior to examination, including pressures, visual acuity, auto refraction
- Trained on optomap, visual field, pachymetry, and Keratograph
- Performed daily closing and end of day balancing
- Earned reputation of reliable, responsible, with honorary attendance and hard working
- Recognized for outgoing friendly demeanor.
Education
A.B.O Certified -
American Board of Opticianry
2009
High School Diploma -
Pine Tree High School
Longview, TX05.2006
Skills
- Bilingual, English & Spanish
- Detail oriented
- Customer Service
- Organizational Skills
- Product Upselling
- Sales Experience
- Professionalism and Ethics
- Staff Training and Development
- Quality control monitoring
- Retail Sales
- Children's eye wear
- Certified Optician (ABO)
Timeline
Optical Lead
Longview Eye Associates
07.2021 - 05.2024
Optical Manager
August Wallace Eyecare and Associates
08.2011 - 07.2021
A.B.O Certified -
American Board of Opticianry
High School Diploma -
Pine Tree High School
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