Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Carlos Marquez

Phoenix,AZ

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Strong attention to detail. Hands on labor driven to get the job done.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Maximus Federal Services
Phoenix, Arizona
07.2021 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

BOH Cook

Chick Fil A
Phoenix, Arizona
03.2019 - 07.2021
  • Stored foods in designated containers and storage areas to prevent spoilage.
  • Communicated with team members about daily specials and menu changes.
  • Placed prepared food on plates or trays according to orders received from servers or supervisors.
  • Maintained cleanliness of kitchen area throughout shift by sweeping floors, washing dishes, pots, pans, utensils as needed.
  • Displayed excellent customer service skills at all times while interacting with guests.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Inspected ingredients for freshness prior to use.
  • Labeled all food containers with contents and date before storing them in the refrigerator or freezer.

Drive/Delivery Driver

Mission Hardwood Floors
Tempe, Arizona
07.2010 - 03.2019
  • Received daily delivery instructions and route assignments from dispatch.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.

Education

GED -

Rio Salado College
Phoenix, Arizona
07-2013

Skills

  • Customer service
  • Conflict resolution
  • Problem solving
  • Quality assurance
  • Active listening
  • Data entry
  • High-energy attitude

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Maximus Federal Services
07.2021 - Current

BOH Cook

Chick Fil A
03.2019 - 07.2021

Drive/Delivery Driver

Mission Hardwood Floors
07.2010 - 03.2019

GED -

Rio Salado College
Carlos Marquez