Carlos Marte Santana
Admissions Representative
Methuen
Summary
Dynamic and goal-oriented professional with strong interpersonal skills, enhancing the reputation of the University of Massachusetts Amherst as a Student Admissions Representative. Adept at office administration and customer service, I excel in fostering collaboration and ensuring confidentiality while guiding applicants through the admissions process. CPR certified and experienced in child supervision. Experienced with hand and power tools as well as
Overview
7
7
years of professional experience
2
2
Languages
Work History
Student Admissions Representative
University of Massachusetts Amherst
10.2024 - Current
- Enhanced the reputation of the institution through positive interactions with prospective students and their families.
- Improved communication between departments by serving as a liaison between Admissions, Financial Aid, and other key offices on campus.
- Provided personalized guidance to applicants throughout the entire admissions process, ensuring a smooth transition into higher education.
- Securely handled student application files.
- Organized and cleared gateway for admissions email address.
- Managed a high volume of inquiries from prospective students via email in a professional manner.
Volunteer
GovsPLUS
06.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Collaborated with fellow volunteers to create a positive, inclusive environment for all campers.
- Led groups of children safely through variety of camp activities.
- Led kayaking and canoeing expeditions.
- Promoted teamwork among campers through engaging group games and collaborative projects.
- Enhanced camper experience by organizing and leading diverse recreational activities.
- Inspired creativity in campers by facilitating arts and crafts sessions enabling self expression.
Apprentice
Carlos Auto Repair
02.2018 - 06.2024
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated adaptability by working on various vehicle makes and models, broadening knowledge of different systems and components.
- Conducted thorough inspections of vehicles to identify potential issues and recommend appropriate repair solutions.
- Scanned vehicle computer systems using OBD-II scanners, noting results in MaxiSys.
- Observed senior mechanics completing major repairs.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Cleared work areas of debris and organized supplies to maintain safety and appearance.
- Answered shop phone and talked with customers about repair progress, changes to plans or necessary supplies.
Education
High School Diploma -
The Governor's Academy
Byfield, MA 05.2001 -
Skills
Goal-oriented mindset
Strong interpersonal skills
Office administration
Admissions correspondence
Confidentiality
Teamwork and collaboration
Problem-solving
Time management
Customer service
Hand and power tools
CPR certified
Child supervision
Timeline
Student Admissions Representative
University of Massachusetts Amherst
10.2024 - Current
Volunteer
GovsPLUS
06.2022 - Current
Apprentice
Carlos Auto Repair
02.2018 - 06.2024
High School Diploma -
The Governor's Academy
05.2001 -
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