Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARLOS MARTINEZ

Miami,FL

Summary

Highly accomplished sales leader with a proven track record in the health insurance industry. Skilled in devising and executing strategic plans to drive revenue growth and expand market share for Affordable Care Act (ACA) plans. Proficient in regulatory compliance, partnership development, and team leadership. Adept at leveraging data-driven insights, fostering strong client relationships, and staying updated on industry trends. Experienced in innovating and optimizing processes to achieve business objectives. Committed to delivering exceptional customer service and ensuring legal compliance while driving the company's success.

Overview

12
12
years of professional experience

Work History

Market Sales Manager (Marketplace/ACA)

UnitedHealthcare Individual & Family Plans
08.2022 - Current
  • Conduct market research and analysis to identify opportunities, market trends, and competitor insights to inform business development efforts.
  • Cultivate and manage relationships with brokers, agents, and other stakeholders to establish mutually beneficial partnerships for plan distribution.
  • Maintain a deep understanding of ACA plans, benefits, and regulations to effectively communicate and educate clients and partners.
  • Provide training and education to distrubution partners on ACA plans, updates, and industry changes.


Digital Sales Agent

UnitedHealthcare Medicare & Retirement
08.2020 - 08.2022
  • Provide detailed explanation on how Medicare works, to help our consumers have a better understanding of how our plans work and what our plans offer.
  • Build rapport with consumers through chat and answer their questions in a timely manor.
  • Create presentations to present in our team meetings.
  • Coach other agents who are having trouble meeting their goal.

Sr. Portfolio Telesales Agent

UnitedHealthcare Medicare & Retirement
01.2016 - 08.2020
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to enroll.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Conduct client or market surveys in order to obtain information about potential customers.
  • Present in team meetings a new process or system, to help ensure team success.

Customer Service Representative

UnitedHealthcare Medicare & Retirement
01.2015 - 01.2016
  • Offer special assistance to members such as those who are having issues with their current plan.
  • Conduct welcome calls to our new members to welcome them to our company.
  • Contact providers offices to assist our member in setting up an appointment.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Shift Manager

Einstein Noah Restaurant Group, Inc.
03.2014 - 01.2015
  • Monitor employee activities to ensure regulations are obeyed
  • Train new employees by the guidelines of the company to assure success
  • Count money and make bank deposits
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Franchise General Manager

Smoothie King
01.2012 - 03.2014
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety
  • Fulfill staffing needs, and recruit staff using methods such as networking at local college
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
  • Monthly inventory count to avoid over spending when purchasing new inventory.

Education

Bachelor of Arts - Supervision and Management

Miami Dade College
Miami, FL
04.2020

High School Diploma -

Southwest Miami Senior Highschool
Miami, FL
04.2011

Skills

  • Strategic Planning
  • Sales and Marketing
  • Market Analysis
  • Partnership Development
  • Financial Management
  • Adaptability

Timeline

Market Sales Manager (Marketplace/ACA)

UnitedHealthcare Individual & Family Plans
08.2022 - Current

Digital Sales Agent

UnitedHealthcare Medicare & Retirement
08.2020 - 08.2022

Sr. Portfolio Telesales Agent

UnitedHealthcare Medicare & Retirement
01.2016 - 08.2020

Customer Service Representative

UnitedHealthcare Medicare & Retirement
01.2015 - 01.2016

Shift Manager

Einstein Noah Restaurant Group, Inc.
03.2014 - 01.2015

Franchise General Manager

Smoothie King
01.2012 - 03.2014

Bachelor of Arts - Supervision and Management

Miami Dade College

High School Diploma -

Southwest Miami Senior Highschool

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