Carlos Martinez-Solis
Rohnert park
Summary
Dedicated Handyman and Customer Service Management professional with strong mechanical aptitude and proven record of reliability. Improved team productivity and customer satisfaction through effective communication and conflict resolution strategies. Experienced in fast-paced environments, leveraging adaptability and attention to detail to enhance operational processes.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Detention Specialist ll
Sonoma County Sheriffs
Santa Rosa
02.2023 - 06.2026
- Schedule appointments for those visiting incarcerated people.
- Process releases through the justice system.
- Collaborated with law enforcement officers to process detainee intake procedures.
- Supervised detainee activities and ensured compliance with facility regulations.
- Assisted in conflict resolution among detainees to promote a safe atmosphere.
- Collaborated with other law enforcement agencies regarding criminal investigations related to detainee activity within the facility.
- Ensured that all detainees were provided with appropriate medical attention when needed.
- Participated in team meetings with senior staff members regarding changes in policies or procedures related to detention operations.
- Coordinated visitation schedules, facilitating detainee interaction with family and legal counsel.
- Facilitated communication between detainees and legal representatives, ensuring adherence to legal protocols.
- Coordinated with medical staff to ensure detainees received necessary healthcare services.
- Maintained records of prisoners' identification and charges.
- Book arrestees when brought to the jail.
- Interact with arresting officers to successfully book arrestees.
- Book intake property when arrestees arrive at the jail.
- Recorded and organized court minutes to maintain accurate legal documentation.
- Work swiftly, in stressful situations, to manage multiple requests at one time.
- Remain calm, clear, and in control when working with difficult or irate individuals.
- Demonstrate excellent communication skills and the ability to work well in a team.
- Possess effective problem-solving skills, empathy, patience, and common sense.
- Have customer service experience. Cash handling experience.
FEDEX
Windsor
09.2018 - 08.2019
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Accurately read, understood, and carried out written instructions.
Labor Worker
Empire Restoration
Cotati
01.2018 - 08.2018
- Completed tear-down of existing structures and prepared for new construction.
- Maintained orderly and clean work environment by following company procedures.
- Collaborated with teams to streamline workflow and enhance operational efficiency.
- Followed standards and procedures to maintain safe work environment.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Acquired essential supplies and equipment to support tasks.
- Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Fostered positive customer relationships to support project success.
Worker/Manager
Bianchini's Sandwich & Salad Market
Santa Rosa
08.2014 - 01.2018
- Achieved [revenue or departmental objective] by [actions taken].
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Handled customer requests through telephone and email, ensuring timely responses.
- Executed sandwich preparation, handled customer orders efficiently, and ensured smooth deli operations at start and end of day.
- Executed deliveries of products to various businesses, ensuring timely and accurate arrival.
- Logged, scanned and organized supporting documentation for easy retrieval.
- Entered details such as payments, account information and call logs into the computer system.
Education
High School Diploma -
Maria Carrillo High School
Santa Rosa, CA 08.2010 - 05.2014
Skills
- Inmate processing
- Intake procedures
- Legal procedures
- Facility procedures
- Recordkeeping
- Digital recordkeeping
- File management
- File and record maintenance
- Investigation collaboration
- Dispute resolution
- Crisis management
- Task prioritization
- Scheduling coordination
- Transfer coordination
- Policy implementation
- Behavioral analysis
- Detail orientation
- Analytical thinking
- Critical thinking
- Clear communication
- Collaborative teamwork
- Ethical conduct
Languages
- Spanish, Experienced
- English, Experienced
Timeline
Detention Specialist ll
Sonoma County Sheriffs
02.2023 - 06.2026
FEDEX
09.2018 - 08.2019
Labor Worker
Empire Restoration
01.2018 - 08.2018
Worker/Manager
Bianchini's Sandwich & Salad Market
08.2014 - 01.2018
High School Diploma -
Maria Carrillo High School
08.2010 - 05.2014