Carlos Mateus Teixeira Franco
MIAMI BEACH,FL
Summary
Experienced team player skilled in delivering exceptional customer service across various industries. Fluent in three languages and known for strong work ethic. Committed to enhancing customer experience, maintaining company standards, and surpassing performance targets.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Palace Sobe
Miami, FL
12.2020 - Current
- Conducted opening and closing procedures
- Collaborating with management on sales activities
- Prepared craft cocktails using fresh ingredients based on menu specifications
- Welcomed and assisted customers with diverse inquiries
- Assessed customer needs and preferences through tailored recommendations
- Advised team on various tasks aligning with compliance standards
Bartender
Fire Island Pines
Sayville, NY
05.2024 - 09.2024
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender
Alegria Events
Manhattan, NY
01.2017 - 06.2023
- Evaluated customer needs and preferences, suggesting suitable recommendations
- Fostered relationships leading to enhanced customer loyalty
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Conducted meticulous count of received funds ensuring balance
Bar Manager/ Bartender
Twist
Newark, NJ
01.2018 - 10.2020
- Managed shift operations, encompassing customer service and employee oversight
- Implemented procedures to align with established guidelines
- Delegated individual staff duties, mentoring team to surpass service delivery targets
- Leveraged exceptional communication skills to engage a diverse clientele
- Adapt swiftly to sudden work schedule adjustments
- Maintained detailed inventory of bar supplies and stocked work areas.
Education
Bachelor - Physiotherapy and Physical Education
International School
06.2023
High School Diploma - foreign languages
Skills
- Beverage Preparation
- Payment Processing
- Menu Memorization
- Food Running
- Safe service compliance
- Bar restocking
- Suggestive Selling
- Basic accounting
- Health codes compliance
- Anticipating guest needs
- Fluency in Portuguese,English, Spanish,
- Liquor restocking
- Service-oriented mindset
- Outgoing Personality
Languages
- Fluent in English
- Fluent in Portuguese
- Fluent in Spanish
Timeline
Bartender
Fire Island Pines
05.2024 - 09.2024
Bartender/Server
Palace Sobe
12.2020 - Current
Bar Manager/ Bartender
Twist
01.2018 - 10.2020
Bartender
Alegria Events
01.2017 - 06.2023
Bachelor - Physiotherapy and Physical Education
International School
High School Diploma - foreign languages
Similar Profiles
Melissa BurgosMelissa Burgos
HR Coordinator/Recruiter at Sobe Innovative RehabHR Coordinator/Recruiter at Sobe Innovative Rehab
Lucas McAllisterLucas McAllister
Online Seller at SoBe StockOnline Seller at SoBe Stock
Elisha ReyesElisha Reyes
Spa Supervisor and Coordinator at Bamford Wellness Spa, 1 Hotels SoBeSpa Supervisor and Coordinator at Bamford Wellness Spa, 1 Hotels SoBe
Evan GavaraEvan Gavara
Volunteer at CureDuchenneVolunteer at CureDuchenne
CARLOS CRUZCARLOS CRUZ
Personal Assistant at Joan KronPersonal Assistant at Joan Kron