Carlos Mendez Alvarez

• Created risk mitigation plans for regulatory, staffing, and operational exposures across 9,000 staff members.
• Monitored strategy results using KPIs and audits, then recommended improvements for stronger performance.
• Supported executives with strategy updates and risk reviews, enabling informed decision-making.
• Improved client satisfaction through continuous improvement efforts, raising scores from 71% to 89.7%.
• Reviewed internal operations to identify strengths and drive strategic improvements.

EditDelete

• Implemented quality monitoring and audits to identify compliance issues and drive corrective actions.
• Directed QA processes to ensure compliance with state and federal regulations, enhancing operational integrity.
• Managed licensing for over 7,000 active staff, ensuring timely renewals and audit readiness.
• Collaborated with NFL, MLB, and NBA stakeholders to secure operational approvals, facilitating successful events.

• Supervised online orders and curbside pickup, enhancing service efficiency during peak COVID-19 demand.
• Directed daily operations and customer service, upholding high standards in fast-paced a fast-paced retail environment.
• Implemented safety and quality initiatives, raising customer satisfaction from 63% to 95%.