Jessica Penland
Little Rock,AR
Summary
Healthcare and pharmacy specialist with proven ability to work independently and collaboratively. Demonstrates strong time management and decision-making skills that drive productivity. Extensive experience in pharmaceutical and medical fields with a focus on meticulous attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensing Manager
Apothecary Health Solutions, LLC
04.2022 - Current
- Manage and submit daily controlled substance reports in compliance with state PDMP laws and regulations.
- Acquire and maintain licenses for DEA, FDA, and all U.S. State Boards of Pharmacies for 503A and 503B facility
- Collaborate with executive team and cross-functional departments to strategize licensing initiatives
- Evaluate controlled substance and licensing documentation for accuracy and completeness
- Liaised with regulatory agencies to resolve licensing issues and inquiries.
- Created and maintained licensing database, tracking all license-related activity for assigned products.
- Identified gaps in existing processes that could improve efficiency of license management operations.
Financial Counselor
Genesis Cancer and Blood Institute
01.2021 - 04.2022
- Monitor and collect financial responsibilities for current and new patients
- Verify patient insurance information to maintain accuracy and ensure billable treatments and medications are properly coded
- Assess clinical indications in collaboration with FDA and NCCN to facilitate prior authorization acquisition as required
- Secure authorization for treatment and radiology as required.
- Investigate and secure financial assistance for underinsured patients
- Create daily accounts receivable report for front office staff
- Collaborate with doctors, nurses, patient services staff, and managers to gather clinical and demographic information for resolution of insurance and financial issues for insurance companies and patients.
Quality Assurance - Microbiology
Mountain Valley Spring Water
Hot Springs, AR
06.2020 - 01.2021
- Perform, analyze, and log biological testing needs while complying with regulatory guidelines on a daily, weekly, and monthly basis
- Facilitate supportive activities for general lab readiness, laboratory equipment, and method transfers
- Convey microbiology and chemistry findings across all tiers of the organization
- Oversee quality assessment of each water source.
Regulatory Compliance Sr Manager
US Compounding, Inc.
01.2018 - 03.2020
- Support regulatory and quality audits for DEA, FDA, and State Boards of Pharmacy
- Secure and renew licenses for DEA, FDA, and multiple state Boards of Pharmacy while supporting Pharmacists obtaining licensure across various states
- Execute and oversee regulatory standard operating procedures.
- Create and oversee internal training programs for sales and customer service
- Support Pharmacist Manager in quarterly controlled substance inventory
- Inspect controlled substance and quality documentation to ensure accuracy and completeness
Education
B.A. - Criminal Justice
University of Arkansas, UALR
Little Rock, AR01.2017
Associate of Science -
Pulaski Technical College
North Little Rock, AR01.2015
Skills
- Complex problem solving
- Regulatory compliance and license management
- Effective communication
- Process improvement
- Judgment and decision making
- Social perceptiveness
- Time management
- Teamwork and customer service
Certification
- Google Project Management
Timeline
Licensing Manager
Apothecary Health Solutions, LLC
04.2022 - Current
Financial Counselor
Genesis Cancer and Blood Institute
01.2021 - 04.2022
Quality Assurance - Microbiology
Mountain Valley Spring Water
06.2020 - 01.2021
Regulatory Compliance Sr Manager
US Compounding, Inc.
01.2018 - 03.2020
B.A. - Criminal Justice
University of Arkansas, UALR
Associate of Science -
Pulaski Technical College