Carlos Mendoza
Avenel,NJ
Summary
Dedicated professional with over 10 years of experience in the banking industry and stone polishing. Proven expertise in financial analysis, customer relationship management, and operational efficiency within banking, combined with a strong background in precision craftsmanship and quality control in stonework. Skilled at managing client accounts, ensuring top-tier service delivery, and driving process improvements. Detail-oriented problem solver with a track record of enhancing customer satisfaction and optimizing workflows across diverse environments.
Overview
11
11
years of professional experience
Work History
Marble Mechanic
Local 7 Union of NY/NJ
New York City
01.2023 - 09.2024
- Collaborated with team members on special projects requiring coordination between polishers, resulting in a cohesive effort to meet project goals successfully.
- Applied chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas.
- Sanded materials to develop flush and professional finish.
- Maintained a clean and safe worksite, adhering to OSHA guidelines and preventing accidents or injuries.
BRANCH AMBASSADOR
Capital One Bank
06.2015 - 12.2022
- Ensured all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
- Researched and answered bank inquiries to support executives and leaders
- Handled phone calls and correspondences
- Composing proposals and invoices for contractors and home owners
- Coordinate with construction administration consultants to schedule field observations
- Reviewing and scheduling interviews for new candidates
- Tracking expenses such as materials, travel, permits, office supplies, etc
MULTI-BRANCH BANKER
Santander Bank
09.2013 - 05.2015
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
- Assisted customers with account opening procedures as well as ongoing maintenance requests such as address changes or periodic account reconciliations.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Mentored junior bankers, fostering professional growth and development through coaching sessions.
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Workplace Safety Practices
- Power tool proficiency
- Problem-solving abilities
- Call center experience
- Administrative Support
- Stonework
Languages
Spanish
Native or Bilingual
Timeline
Marble Mechanic
Local 7 Union of NY/NJ
01.2023 - 09.2024
BRANCH AMBASSADOR
Capital One Bank
06.2015 - 12.2022
MULTI-BRANCH BANKER
Santander Bank
09.2013 - 05.2015