Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Carlos Merino

Surprise,AZ

Summary

Proven track record of enhancing customer satisfaction through exceptional service and outstanding teamwork, notably at Rio Mirage. Leveraged expertise in time management and problem-solving to deliver results in high-pressure environments. Excelled in multitasking and organization, significantly contributing to a positive and efficient workplace.

Overview

28
28
years of professional experience

Work History

Delivery Driver

DoorDash
09.2024 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Bartender

Rio Mirage
01.2017 - 07.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Custom Cabinet Maker

Benedek Custom Cabinets
01.2010 - 07.2017
  • Ensured durability of finished products by selecting high-quality hardware components suitable for each unique design.
  • Maintained a safe and clean workspace by adhering to safety protocols and implementing proper organization techniques.
  • Achieved consistent client satisfaction with expert installation of custom cabinetry in residential spaces.

Server

Rio Mirage
01.2010 - 12.2016
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Cafe Frida Restaurant
01.2009 - 12.2009
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Server

Bello Giardino ITALIANO
01.2000 - 12.2009

Server

Joe's Paesano Time Square
01.1997 - 01.2000

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Multitasking and organization

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver

DoorDash
09.2024 - Current

Bartender

Rio Mirage
01.2017 - 07.2024

Custom Cabinet Maker

Benedek Custom Cabinets
01.2010 - 07.2017

Server

Rio Mirage
01.2010 - 12.2016

Server

Cafe Frida Restaurant
01.2009 - 12.2009

Server

Bello Giardino ITALIANO
01.2000 - 12.2009

Server

Joe's Paesano Time Square
01.1997 - 01.2000

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Carlos Merino