Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Messore

North Miami Beach,FL

Summary

Successfully assists users with complex technical issues. Professionally handles wide-ranging questions. Skilled at analyzing and solving routine and complex problems. Successful at developing innovative solutions. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with others. Motivated to maintain customer satisfaction and contribute to company success. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving a wide range of problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach.

Overview

12
12
years of professional experience

Work History

Support Engineer

Nextpointe
Miami, Florida
02.2012 - Current
  • Provided real-time support to everyday users.
  • Completed root cause analysis on routine and complex problems.
  • Utilized advanced technical expertise to improve support processes and streamline service actions.
  • Resolved inquiries in a timely manner using problem-solving skills.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Tested new products prior to their release into production.
  • Maintained records of problems, and remedial actions or solutions
  • Installed and performed repairs to hardware, software or peripheral equipment.
  • Collaborated with different business units when necessary.
  • Analyzed data collected from monitoring tools and identified areas for improvement.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Cultivated rapport with businesses to meet expectations
  • Oversaw projects through timely inquiry response, and on-site support for roll out of new clients

Education

Herzing Institute of Computer Science
Montreal, Que
05-1994

Skills

  • Customer Relationship Management
  • Failure Resolution
  • Technical Background
  • Troubleshooting and Diagnostics
  • System Optimization
  • Project Coordination
  • Incident Management
  • Problem-Solving

Timeline

Support Engineer

Nextpointe
02.2012 - Current

Herzing Institute of Computer Science

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Carlos Messore