Carlos Molinet
Tampa,FL
Summary
Adept at elevating customer experiences, I leveraged goal-oriented strategies at Amazon to enhance team productivity and customer satisfaction. Specializing in client relationship building and workflow management, I significantly reduced wait times at 717 Parking Enterprises. My expertise includes complaint handling and a proven track record in call center environments, demonstrating a blend of hard and soft skills.
Overview
2
2
years of professional experience
Work History
Amazon Costumer Service
Amazon
11.2023 - 06.2024
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Valet Attendant
717 Parking Enterprises
08.2022 - 10.2023
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Education
Associate of Arts - Business Operation
Hillsborough Community College
Tampa, FL05.2027
High School Diploma -
Hillsborough High School
Tampa, FL05.2023
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon Costumer Service
Amazon
11.2023 - 06.2024
Valet Attendant
717 Parking Enterprises
08.2022 - 10.2023
Associate of Arts - Business Operation
Hillsborough Community College
High School Diploma -
Hillsborough High School
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