Enzo Rivadeneira
Methuen,MA
Summary
Dynamic customer service professional with a proven track record of enhancing team productivity and customer satisfaction at JetBlue. Skilled in client relationship building and complaint handling, adept at implementing process improvements for optimal service delivery. Excelled in fast-paced environments, significantly reducing wait times through efficient task management.
Overview
3
3
years of professional experience
Work History
Costumer Service GO
JetBlue
05.2024 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
Server
Margaritas Mexican Resturant
11.2023 - 10.2024
- Maintained a clean and organized dining area for improved guest experience.
- Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Stashys Pizza
01.2022 - 09.2023
- Assisted with maintaining a clean and organized dining area for an enjoyable atmosphere.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Collaborated with kitchen staff to ensure timely delivery of pizza orders, resulting in high levels of customer satisfaction.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
Costumer Servers
Heavlyns Donuts
03.2023 - 08.2023
- Contributed to company growth by upselling products and services based on customer needs.
- Identified opportunities for process improvement, implementing changes that led to better customer experiences.
- Effectively managed challenging situations involving dissatisfied customers while maintaining composure.
- Reduced wait times by efficiently prioritizing tasks and managing multiple requests simultaneously.
Education
Private Pilot
Chi Areo Space
Portsmouth, NHHigh School Diploma -
Methuen High School
Methuen, MA05-2023
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
Timeline
Costumer Service GO
JetBlue
05.2024 - Current
Server
Margaritas Mexican Resturant
11.2023 - 10.2024
Costumer Servers
Heavlyns Donuts
03.2023 - 08.2023
Server
Stashys Pizza
01.2022 - 09.2023
Private Pilot
Chi Areo Space
High School Diploma -
Methuen High School
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