Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

CARLOS MONICO

Laurel,Maryland

Summary

Experienced Outside Property Field Adjuster with a successful history at multiple firms, specializing in client relations and construction materials expertise. Consistently attained high customer satisfaction ratings through adept problem-solving and sound decision-making skills. Proficient in claims investigation, showcasing meticulous attention to detail and unwavering dedication to excellence in property and casualty assessments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Outside Property Field Adjuster

Various Firms
Laurel, MD
01.2025 - Current
  • Evaluated damages to properties, including structures and personal property.
  • Determined if a structural engineer is needed to assess structural integrity of buildings damaged by natural disasters or other catastrophes.
  • Explained coverages available under various types of policies to customers over the phone.
  • Researched applicable building codes and standards for damages sustained due to construction defects.
  • Negotiated settlements with claimants while adhering to company policies and procedures.
  • Assessed the cause of losses such as fire, water, windstorm or vandalism.

CLAIM SPECIALIST

APEX SOLAR + ROOFING
Frederick, MD
03.2023 - 01.2024
  • Participated in special projects as assigned by management team.
  • Assisted in the development of new processes for handling claims more effectively.
  • Attended continuing education courses related to insurance regulations and best practices.
  • Assessed damages sustained by insureds due to property loss or personal injury.

OPERATIONS MANAGER

GUTTERMAID LLC
Frederick, MD
03.2015 - 02.2023
  • Prepared cost estimates for proposed projects based on labor hours, material costs
  • Utilized a variety of tools such as ladders, binoculars and moisture meters in order to evaluate roof conditions
  • Created comprehensive reports detailing the scope of work required for each project
  • Performed visual inspections of shingles, flashing, sealants, gutters and downspouts for signs of damage or wear
  • Inspected roofs for structural integrity, safety, and code compliance

LEAD GUTTER TECHNICIAN

ROYAL GUTTERS LLC
Gaithersburg, MD
01.2009 - 02.2015
  • Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
  • Managed the daily operations of multiple departments to maximize efficiency
  • Developed talented team, participating in hiring, coaching, and performance management processes
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
  • Established operational policies, procedures, standards, and objectives in alignment with organizational goals
  • Utilized problem solving skills to anticipate potential risks or obstacles within the organization
  • Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations
  • Installed new gutters and downspouts in accordance with manufacturer specifications
  • Utilized ladders, power tools, hand tools, and other equipment safely and correctly
  • Conducted regular maintenance checks to ensure proper functioning of gutter systems
  • Performed detailed inspections of gutter systems to identify any damage or necessary repairs
  • Ensured that all safety procedures were followed while working at heights or around hazardous materials
  • Resolved customer complaints promptly and professionally while maintaining positive relationships between clients and company representatives

Education

HIGH SCHOOL DIPLOMA -

NATIONAL UNIVERSITY
El Salvador

Skills

  • Client Communication
  • Problem Solving
  • Time Management
  • Damage Identification
  • Roofing Materials Knowledge
  • Attention to Detail
  • Customer Service
  • Claims Investigation
  • Decision Making
  • Claims investigation

Certification

  • HAAG Certified Inspector - Residential
  • 30 Hours OSHA Construction Safety Certification
  • State Farm Property Online Certification
  • Xactimate Level 2 Certification
  • 7020 - Nonres Designated Home State All Lines Adjuster (Florida)
  • State Farm stematics
  • Rope and harness certification
  • 16 state adjuster licenses (will provide as requested)

Personal Information

Title: Claims Specialist

Languages

English

Spanish

Timeline

Outside Property Field Adjuster

Various Firms
01.2025 - Current

CLAIM SPECIALIST

APEX SOLAR + ROOFING
03.2023 - 01.2024

OPERATIONS MANAGER

GUTTERMAID LLC
03.2015 - 02.2023

LEAD GUTTER TECHNICIAN

ROYAL GUTTERS LLC
01.2009 - 02.2015

HIGH SCHOOL DIPLOMA -

NATIONAL UNIVERSITY

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CARLOS MONICO