Carlos Morales
Allentown,PA
Summary
Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in customer assistance with excellent multi-tasking skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sequential Technologies International
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Supervisor
Brass Rail
01.2019 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Community Integration Counselor
Community Options
06.2016 - 08.2018
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Connections Academy
Allentown, PA06.2015
Skills
- Credit Card Payment Processing
- Customer Relationship Management
- Computer Proficiency
- Problem-Solving Ability
- Critical Thinking
- Customer Service
Languages
English
Spanish
Timeline
Customer Service Representative
Sequential Technologies International
01.2023 - 06.2023
Supervisor
Brass Rail
01.2019 - 01.2021
Community Integration Counselor
Community Options
06.2016 - 08.2018
High School Diploma -
Connections Academy
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