Carlos Morales
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Security Rover
First Service Residental
04.2023 - Current
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Valet Parking Attendant
First Class
03.2022 - 03.2023
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Answered general questions about parking fees, facilities, and directions.
- Monitored parking space availability to direct customers to open spots quickly.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Parked and retrieved 10 automobiles per hour, successfully driving both manual and automatic vehicles.
Restaurant Manager
CHIHUHUA GOURMET
08.2019 - 06.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Managed 15 person team of cooks and back of house staff.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Restaurant Waiter
CHIHUAHUA HOT DOG
04.2015 - 08.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Economist -
Universidad Del Valle
Cali, Colombia 03.2023
Skills
- Customer Interaction
- Creative Solutions
- Operations Management
- Sales Transactions
- Guest Relations
- Logistics Operations
- Valet Services
- Customer Satisfaction
- Business Operations
- Delivery services
- Safe Driving
- Security Protocols
- Crisis Situations
- Beverage Service
Certification
- Florida D Security License - 2023 - 2025.
- Fundamentals of bartending 1001, Elite Bartending School LLC.- January 202.
- Introduction to Miami Beach Hospitality Stantards, Forbes Travel guide - march 2022
Languages
Spanish
Native or Bilingual
English
Professional Working
Accomplishments
- Supervised team of 24 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Security Rover
First Service Residental
04.2023 - Current
Valet Parking Attendant
First Class
03.2022 - 03.2023
Restaurant Manager
CHIHUHUA GOURMET
08.2019 - 06.2021
Restaurant Waiter
CHIHUAHUA HOT DOG
04.2015 - 08.2019
Economist -
Universidad Del Valle
- Florida D Security License - 2023 - 2025.
- Fundamentals of bartending 1001, Elite Bartending School LLC.- January 202.
- Introduction to Miami Beach Hospitality Stantards, Forbes Travel guide - march 2022
Similar Profiles
Donald WangerinDonald Wangerin
Package Handler at First Service ResidentalPackage Handler at First Service Residental
Raymone BaileyRaymone Bailey
Security Officer at First Service ResidentalSecurity Officer at First Service Residental
BRIAUNNA JACKSONBRIAUNNA JACKSON
Administrative Assistant at First Service ResidentalAdministrative Assistant at First Service Residental