Carlos Morales
Las Vegas,NV
Summary
Experienced professional in the service industry, consistently delivering exceptional customer experiences. Efficiently manages a wide range of tasks, prioritizing guest satisfaction. Known for reliability, adaptability, and a positive attitude as a team player. Possesses strong communication and problem-solving skills for successful outcomes.
Overview
5
5
years of professional experience
Work History
FOOD SERVER
THE BUFFET - WYNN RESORTS
11.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Checked on guests throughout meal to attend to needs and provide great service.
- Demonstrated strong multitasking skills by managing 10-14 tables at once while maintaining high standards of service quality.
BANQUET SERVER
WYNN RESORTS
12.2022 - Current
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Skillfully balanced heavy trays laden with dishes while navigating crowded event spaces, minimizing spills or damage to table settings.
- Anticipated guest needs proactively, promptly refilling beverages, clearing plates, and addressing concerns as they arose throughout events.
- Handled food and beverage orders for up to 50 guests, delivering prompt and friendly service.
BUS-PERSON /RUNNER
THE BUFFET - WYNN RESORTS
09.2019 - 11.2023
- Optimized turnover rates for 14 tables (48+ guests) by swiftly removing used dishware, cleaning surfaces, and setting up for new guests.
- Demonstrated adaptability by effectively serving in various roles as needed, such as server assistant or host/hostess support.
- Assisted servers in delivering exceptional service by quickly refilling drinks and attending to guest needs.
- Promoted a safe working environment by consistently following proper sanitation procedures when handling dishware and utensils.
Education
BACHELOR DEGREE - MASS COMMUNICATION
JOSE MATIAS DELGADO UNIVERSITY
EL SALVADOR01.1998
Skills
- Food handling
- Professional attitude
- Order taking
- Cash handling
- Cleanliness standards
- POS system operations
- Allergy awareness
- Banquet coordination
Languages
Spanish
Native or Bilingual
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
FOOD SERVER
THE BUFFET - WYNN RESORTS
11.2023 - Current
BANQUET SERVER
WYNN RESORTS
12.2022 - Current
BUS-PERSON /RUNNER
THE BUFFET - WYNN RESORTS
09.2019 - 11.2023
BACHELOR DEGREE - MASS COMMUNICATION
JOSE MATIAS DELGADO UNIVERSITY
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