Hi, I’m
Carlos Munoz
Scrum Master
Oak Hill,VA
Summary
Accomplished Deployment Manager and Agile Scrum Master at Accenture Federal Services, I spearheaded strategic IT enhancements and agile transformations, boosting productivity and operational efficiency. Skilled in verbal communication and time management, I led diverse teams to exceed project goals through innovative solutions and effective conflict resolution, demonstrating exceptional team leadership and collaboration.
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 4-year record of building positive relationships with internal and external stakeholders.
Overview
6
years of professional experience
7
Certification
Work History
Accenture Federal Services
Deployment Deputy
12.2023 - Current
Job overview
- Oversaw development and implementation of improvements to support network operations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Coordinated secure system access of users to various department systems and platforms.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Improved performance and team efficiency by restructuring team schedules and responsibilities.
Accenture Federal Services
Senior Scrum Master
05.2021 - 12.2023
Job overview
- Led sprint reviews and planning meetings to promote full team engagement.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Accenture Federal Services
Agile Scrum Master
01.2019 - 05.2021
Job overview
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit scrum team.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Led sprint reviews and planning meetings to promote full team engagement.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Assisted with internal and external communication resulting in improved transparency.
Education
Northeastern UniversityBoston, MA
Bachelor of Science from Computer Engineering Technology
06-2001
Skills
- Multitasking and organization
- Program coordination
- Verbal and written communication
- Training and mentoring
- Decision-making
Certification
- PMP - Project Management Professional
- SASM - SAFe 6 Advanced Scrum Master
- ICP-IDO - ICAgile Certified Professional - Implementing DevOps
Timeline
Deployment Deputy
Accenture Federal Services
12.2023 - Current
Senior Scrum Master
Accenture Federal Services
05.2021 - 12.2023
Agile Scrum Master
Accenture Federal Services
01.2019 - 05.2021
Northeastern University
Bachelor of Science from Computer Engineering Technology
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