Carlos Ortiz
Kissimmee,FL
Summary
Hardworking and reliable materials handling team member skilled in receiving and unloading shipments, verifying inventory and supervising warehouse staff. Demonstrated ability to work in a fast-paced, high-volume environment while adhering to safety standards.
Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.
Customer-oriented Reservation Agent with over Number years of experience in Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Aviation Quantem
06.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Baggage Handler
Brightline
11.2023 - 04.2024
- Developed strong organizational skills while ensuring accuracy throughout entire process
- Exercised good communication skills with colleagues while performing duties on the job
- Operated conveyor belts, carts, dollies, pallet jacks and other equipment as required
- Provided assistance to passengers regarding lost or misplaced luggage items
- Liaised with ground staff, pilots, flight attendants and other personnel for efficient service delivery
Attractions Attendant
Universal Studios Orlando Resorts
06.2019 - 11.2023
- Assisted guests with questions and inquiries about the attractions
- Organized and maintained a clean, safe, and fun environment for all visitors
- Updated signage around the attraction area as necessary according to company guidelines
- Troubleshot minor technical issues with various attractions as necessary
- Maintained accurate records of attendance and ticket sales
- Displayed enthusiasm for amusement park activities while interacting with guests
- Educated guests on proper use of safety restraints on rides before boarding
- Worked closely with other attendants and supervisors to ensure smooth operations
- Participated in team meetings to discuss operational procedures and safety measures
- Monitored ride queues to ensure an efficient flow of ridership
- Managed crowd control in order to maintain orderly lines for rides or shows
Attractions Attendant
Seaworld Orlando
06.2018 - 04.2022
- Monitored ride queues to ensure an efficient flow of ridership
- Troubleshot minor technical issues with various attractions as necessary
- Updated signage around the attraction area as necessary according to company guidelines
- Performed daily maintenance checks on rides and equipment
- Demonstrated excellent customer service skills to ensure guest satisfaction
- Managed crowd control in order to maintain orderly lines for rides or shows
- Greeted guests in a friendly manner upon arrival to the attraction
- Developed knowledge base regarding attractions, operations, policies
- Worked closely with other attendants and supervisors to ensure smooth operations
- Assisted guests with questions and inquiries about the attractions
- Inspected rides regularly for any signs of wear or malfunctioning parts
Education
High School Diploma -
Celebration High School
Celebration, FL06.2018
Skills
- Professional Demeanor
- Time management abilities
- Work Planning and Prioritization
- Client Service
- Self Motivation
- Team building
- Material Handling
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
Certification
Hospitality management
Languages
Spanish
Professional Working
Timeline
Passenger Service Agent
Aviation Quantem
06.2024 - Current
Baggage Handler
Brightline
11.2023 - 04.2024
Attractions Attendant
Universal Studios Orlando Resorts
06.2019 - 11.2023
Attractions Attendant
Seaworld Orlando
06.2018 - 04.2022
High School Diploma -
Celebration High School
Hospitality management
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