Carlos Osorio
New City
Summary
Bilingual Manager with previous experience managing a skilled warehouse team and experience in Building management. Maintaining accurate records and keeping a 15 floor 150 units building up to city code including building repairs and making sure all areas remained clean. Worked with the Department of Homeless shelters .Self-motivated and open to working a variety of shifts. Dedicated to learning, growing, and succeeding in any position. Dedicated worker with 8 years of warehouse management experience and 5 years experience in Building management. Works well both independently and in groups. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Hands-on leader who can provide teams with the training, direction, support, and motivation they need to succeed while adhering to safety regulations and corporate policies, procedures, and standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Operations
H.O.G.A.R inc / Department of Homeless Shelters
Bronx
05.2024 - Current
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Developed operational strategies to enhance productivity across departments.
- Managed team performance through regular feedback and coaching sessions.
- Ensured compliance with applicable laws, regulations, industry standards.
- Identified areas where process improvements could be made resulting in increased productivity.
- Maintained budgeting documents for accurate tracking of expenses.
- Prepared detailed reports outlining operational results on a regular basis.
- Monitored inventory levels to ensure adequate stock was available at all times.
Acting Operations Manager/ Residential aid Shift Supervisor
Naica
Long Island City
09.2022 - 05.2024
- Responsible for building maintenance.
- Keeping public areas to building clean
- Oversee the work of outside contractors
- Delegating repair tasks to maintenance staff
- Handling repair work such as faulty pipes, changing locks, painting common areas
- Reporting to Directors regarding various updates and Keeping the building violation free
- Making sure every part of the building is compliant with safety standards and city and fire regulations
- Safety and wellness checks
- Drywall
- General plumbing (replace toilets, sinks and solder copper plumbing pipes)
- Tiles
- Light fixtures, ceiling fans
- Replacing electrical outlets
- Making sure security are making Fire and Safety checks. And making sure all books and incident reports are done.
- Employee work scheduling
- Ordering and receiving Cleaning supplies, Kitchen needs
- Tour Reports
- Tour briefings
- Wellness checks
- Responsible for sign in/out book
- Logbook
Maintenance
Naica
Bronx
12.2020 - 05.2024
- Checked smoke and carbon monoxide detectors for proper operation and replaced light bulbs in indoor and outdoor fixtures.
- Worked with [Type] systems on a regular basis to complete thorough inspections and skilled repairs.
- Followed safety precautions to avoid personal injury and provide a safe working environment.
- Removed trash and recyclables and disposed of them in proper receptacles at the end of each shift.
- Removed damaged portions of walls, walkways, partitions, and other similar structures in preparation for repairs.
- Arranged and stored materials, machines, tools and equipment
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Kept the restrooms running smoothly by fixing leaking faucets, clogged toilets, and other issues.
- Kept an eye on buildings to see if they needed repairs and completed scheduled preventative maintenance.
- Materials, machines, tools, and equipment were organized and stored by me.
- Was in charge of maintaining, using, tracking, and reporting inventory of a variety of products, tools, and equipment.
- Handled a wide range of cleaning products and solutions in a safe and effective manner.
Warehouse Manager
Vasesource inc
New York
03.2006 - 06.2014
- Was able to effectively respond to customer orders via phone and email, as well as answer questions and inquiries.
- Answered an average of 40 to 50 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
- Used a quickbooks computer system, a hand-held inventory control device, and a calculator to perform inventory as well as pricing.
- Was responsible for resolving employee conflicts in the most efficient manner possible while adhering to all company protocols.
- Kept receiving, warehousing, and distribution operations running smoothly by initiating, coordinating, and enforcing warehouse systems.
- Put together a motivated warehouse team with 15 well-trained employees.
- Kept an eye on things.
- Kept track of everything.
- Managed
- Used my schedule, organizational, and routing knowledge to improve delivery planning.
- Trained
Delivery Driver
Meurice Garment Care
Bronx
09.2003 - 01.2006
- Double-checked over 100 daily deliveries against shipping instructions before delivering to customers.
- Spoke with customers on the phone as well as in person.
- Choose the best routes in accordance with delivery instructions to meet tight deadlines.
- Kept track of customer orders.
- Drove a company truck for pick-ups and deliveries in the local and intra-state areas.
Customer Service
Popular Magic Parties
Bronx
04.2000 - 01.2003
- Double-check promotions and discount policies, as well as follow up on money transfers and customer debts.
- Provide customers with information about their charges.
- Supplying information in accordance with customers' needs and demands.
- Take phone calls from customers and respond to them.
- I'm entering the customer's information into the system.
Education
GED -
Moriah
New York, NY01.1999
Skills
- Distribution and warehousing
- Remodeling
- Staff supervision
- Forklift operations
- Debris removal
- Demolition
- Drywalling
- New construction and renovation
- Carpentry
- Drop ceilings
- Floor tiles
- Basic electric ( light fixtures ,sockets,etc)
- Plumbing
- Maintenance
Certification
- CPR first aid certification
- Sexual Harassment course
- Naloxone / Narcan Trainers certificate
- Mandated Reporter certificate
- Food Handlers certificate
- F02 certificate (fdny)
- F80 certificate
- OSHA 40
Timeline
Director of Operations
H.O.G.A.R inc / Department of Homeless Shelters
05.2024 - Current
Acting Operations Manager/ Residential aid Shift Supervisor
Naica
09.2022 - 05.2024
Maintenance
Naica
12.2020 - 05.2024
Warehouse Manager
Vasesource inc
03.2006 - 06.2014
Delivery Driver
Meurice Garment Care
09.2003 - 01.2006
Customer Service
Popular Magic Parties
04.2000 - 01.2003
GED -
Moriah