Carlos Pacheco
Tampa,Florida
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
HVAC Service Supervisor New Construction
First Quality HVAC Inc
12678 Castle Hill Dr Tampa Florida 33624
04.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor of Science - Business Administration And Management
University of Puerto Rico - Carolina
Carolina, PR1993
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
Spanish
Native or Bilingual
Timeline
HVAC Service Supervisor New Construction
First Quality HVAC Inc
04.2016 - Current
Bachelor of Science - Business Administration And Management
University of Puerto Rico - Carolina