Carlos Pretto
Orlando
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Center Supervisor
CSL Plasma
12.2022 - Current
- In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations
- In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
- Coordinate with other members of leadership to achieve smooth workflow across all areas of the center.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Conduct error investigations and develop recommendations for process improvement.
- Assist with the recruitment and selection of center operation staff.
- Adhere to and promote compliance to company policies and procedures.
- Assist with the development and implementation of marketing initiatives to increase donor retention.
- Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available.
- Maintain confidentiality of personnel, donor, and center information.
- Cross-trained in all technical areas and other functions to meet the needs of the business.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Reception Tech/ Screener/ DST
CSL Plasma
04.2020 - 12.2022
- Competent in assessing pre-donation unsuitability signals and performing vital signs HCT/TP testing and determining donor deferral and donor reaction management Answer phones and complete front office tasks Perform venipuncture and finger stick to obtain blood sample and plasma collections
- Complied with all federal, state, and local regulations as well as company rules.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
Food and Beverage Supervisor
Southeastern University
08.2017 - 04.2020
- Manage personnel schedules Answer phones and other clerical duties related to operation Manage payment of clients
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Education
Bachelors - College of Sciences
SouthEastern University
Associates - General Education
Valencia College
Technical Degree - PCT
TECO
Skills
- HIPPA Compliant
- Critical Thinker
- Adaptable
- Trustworthy & Responsible
- Effective Communicator
- Workplace Safety
- Task Delegation
- Goal-Oriented
Certification
- PCT, 2017
- Phlebotomy, 2017
Volunteer Experience
- Pathways, Assisting mentally disabled children with regaining Motor Skills
- Dream Center/ LPD Gang Task Force, Assisting unable individuals in the community with any tasks. This included cleaning landscapes, cleaning elder’s houses, and cleaning the children’s dream center.
- Shadowing Physical Therapist, Observe Physical therapists’ daily duties and earn valuable career knowledge
Timeline
Center Supervisor
CSL Plasma
12.2022 - Current
Reception Tech/ Screener/ DST
CSL Plasma
04.2020 - 12.2022
Food and Beverage Supervisor
Southeastern University
08.2017 - 04.2020
Bachelors - College of Sciences
SouthEastern University
Associates - General Education
Valencia College
Technical Degree - PCT
TECO
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