Carlos Prieto Estevez
Nevada City
Summary
Dedicated and meticulous Sales Representative with over 6 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Insightful and dedicated employee with exceptional customer service, time management and problem-solving abilities. Multilingual with professional competence in English, German and Spanish as a mother tongue. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic environment with room for growth and career advancement.
Overview
8
8
years of professional experience
Work History
Online Travel Agent
Cuba Autrement
La Habana, La Habana
03.2020 - 09.2022
- Reviewed customer feedbacks regarding their experiences with our services.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Tour Guide
Cubanacan
La Habana, La Habana
02.2015 - 09.2019
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Developed guest relationships to achieve high level of satisfaction.
- Worked closely with colleagues in order to provide a high level of service throughout duration of the tour.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
Education
Bachelor of Arts - Language Interpretation And Translation
University of Habana
La Habana08-2017
Skills
- Company Branding
- Customer Engagement
- Sales process
- Relationship Building
- Product description
- Relationship selling
- Sales management
- Negotiation
- Customer care
- Customer Relationship Building
- Interpretation skills
- Client Services
Affiliations
- I have many hobbies and they are very varied. I really like to read, play video games and watch documentary films and sports. I am not a stranger to outdoor activities either, I like hiking, mountain biking and kayaking.
Languages
Spanish
Native/ Bilingual
English
Full Professional
German
Professional
Timeline
Online Travel Agent
Cuba Autrement
03.2020 - 09.2022
Tour Guide
Cubanacan
02.2015 - 09.2019
Bachelor of Arts - Language Interpretation And Translation
University of Habana
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