Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CARLOS QUINTERO

San Antonio,TX

Summary

Highly organized and dependable candidate skilled in managing multiple priorities with a positive attitude. Proven track record of taking on extra responsibilities to achieve team goals. Strong work ethic and commitment to excellence. Dedicated to contributing to the success of any organization.

Overview

12
12
years of professional experience

Work History

Client Service Representative

Quest Diagnostics
07.2022 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Customer Service Administrator

MAINTENEX
04.2022 - 06.2022
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.

Transportation Specialist

MVM Inc
08.2016 - 03.2021
  • Company Overview: US Government Contractor (Department of Homeland Security)
  • Responsible for Transporting unaccompanied minors in a safe and humane manner in accordance with company established Transportation by Land or Air policies and procedures
  • Ensure that all and any information provided to the minor is communicated in a language that is understood by the minor
  • Prepares to work with uncooperative individuals in both controlled and uncontrolled situations
  • Ensure minors a safe environment for minors to feel comfortable
  • Complete daily reports through the use of computers, tablets, and smartphones
  • US Government Contractor (Department of Homeland Security)

Transportation Specialist

UNITED HEALTH GROUP
04.2013 - 06.2016
  • Responsible for conducting daily vehicle inspections and providing professional, safe and timely transportation of clients to and from their homes and various medical facilities
  • Help people with medical conditions and disabilities to get in and out of the vehicle
  • Help with the use of mobility equipment such as wheelchairs, walkers, and motorized scooters
  • Operates vehicle wheelchair lift

Education

No Degree - Networking Administration

North West Vista College
San Antonio, TX

Skills

  • OS X and Windows Operating Systems
  • Peripheral Devices (Scanners, Printers, routers, etc)
  • Bilingual (Spanish, English)

Languages

Spanish
Native or Bilingual

Timeline

Client Service Representative

Quest Diagnostics
07.2022 - Current

Customer Service Administrator

MAINTENEX
04.2022 - 06.2022

Transportation Specialist

MVM Inc
08.2016 - 03.2021

Transportation Specialist

UNITED HEALTH GROUP
04.2013 - 06.2016

No Degree - Networking Administration

North West Vista College

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CARLOS QUINTERO