Carlos Ramirez
Houston,TX
Summary
Driven Technology Analyst with more that 5 years lending technical knowledge to generate IT design, thought and implementation. Resourceful experience researching and crafting custom procedures and processes to resolve technology problems. Excels at charting workflow and writing specifications for ideal procedures, culling knowledge to bolster IT service delivery and troubleshooting. Exceptional deployment support to meet strategic plans and improve staff processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
La Michoacana Meat Market.
Houston, Texas
06.2022 - Current
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Analyzed purchases for signs of fraud..
- The store has more than thousand customers and theres no exists any complaint about check out area.
Technology Analyst
Tecnologia Empresarial GenApp
Quito, Ecuador
01.2016 - 06.2019
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Collaborated with project teams to support new or enhanced products.
- Studied business functions, collecting information and evaluating requirements to establish operational objectives.
- Ran diagnostics and conducted maintenance for software, resulting in improved operations efficiency.
- Manged over 50 employees and customer per day
Technology Analyst
G4S Secure Solutions Ecuador
Quito, Ecuador
02.2015 - 12.2015
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Collaborated with project teams to support new or enhanced products.
- Studied business functions, collecting information and evaluating requirements to establish operational objectives.
- Developed, managed, measured and reported on service-level metrics to streamline IT assessment.
- Assisted with deployment issues by clarifying user questions and identifying problems
Education
Bachelor of Science - Information Technology
Autonomous University of The Caribbean
Barranquilla, Colombia10.2009
Associate of Science - Analysis And Design of Computer Systems
Autonomous University of The Caribbean
Barranquilla, Colombia10.2007
Skills
- Google Drive
- Cluster Technology
- Exam Proctoring
- Cloning Technology
- Enterprise Technology
- Bug Fixes
- Network Technology
- Business Process Workflow
- IBM DB2
- Hardware and Software Optimization
- Computer Technology
- Instructional Technology
Certification
EMOTIONAL INTELLIGENCE APPLIED TO CUSTOMER SERVICE AND QUALITY ATTENTION
November 26, 2018, 16 Hours, Quito (Pichincha), Ecuador.
LINUX PROFESSIONAL INSTITUTE (LPI) PREPARATION PROGRAM
May 8, 2,015, 280 Hours, Quito (Pichincha), Ecuador.
Timeline
Cashier Team Lead
La Michoacana Meat Market.
06.2022 - Current
Technology Analyst
Tecnologia Empresarial GenApp
01.2016 - 06.2019
Technology Analyst
G4S Secure Solutions Ecuador
02.2015 - 12.2015
Bachelor of Science - Information Technology
Autonomous University of The Caribbean
Associate of Science - Analysis And Design of Computer Systems
Autonomous University of The Caribbean
EMOTIONAL INTELLIGENCE APPLIED TO CUSTOMER SERVICE AND QUALITY ATTENTION
November 26, 2018, 16 Hours, Quito (Pichincha), Ecuador.
LINUX PROFESSIONAL INSTITUTE (LPI) PREPARATION PROGRAM
May 8, 2,015, 280 Hours, Quito (Pichincha), Ecuador.
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