Carlos Rivera
Miami,FL
Summary
Results-driven and customer-focused professional with expertise in cargo operations, fumigation management, and forklift operations. Proven ability to deliver exceptional customer experiences, drive sales growth, and oversee overnight fumigation processes while prioritizing safety and compliance. Skilled in conflict resolution, customer retention, and team leadership.
Overview
9
9
years of professional experience
Work History
Store Associate - Food Service Clerk
University CStore
Sweetwater, FL
01.2022 - Current
- Demonstrated exceptional customer service skills, ensuring customer satisfaction and loyalty.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Prepared and served food and beverages, maintaining exceptional quality and presentation standards.
- Addressed customer complaints in a professional manner.
Warehouse Manager
Makro Logistics
Doral, FL
02.2018 - 01.2022
- Oversee Daily warehouse operations, ensuring efficiency and productivity. As well as managed inventory levels, tracking receipts, shipments and stock levels.
- Operate forklifts safely and efficiently to move goods within the warehouse, loading and unloading from cargo trucks, trailers and containers.
- Prepare cargo for shipment, ensuring accurate labeling and documentation.
Club Promoter
Heart NightClub
Miami, FL
02.2016 - 02.2018
- Develop and implement comprehensive marketing strategies to drive event attendance and revenue
- Ensure compliance with venue capacity, safety regulations, and local laws.
- Utilize social media platforms to create engaging content and build brand awareness.
Assistant General Manager - Cargo Operations
AL-FLEX Exterminators
Miami, FL
02.2016 - 02.2018
- Worked independently during night shifts, ensuring fumigation processes run smoothly and maintaining security and integrity of cargo and facilities.
- Conduct risk assessments, prepare fumigation plans and protocols, and ensure compliance with regulations and industry standards.
- Apply fumigants to warehouses, cargo and containers, monitoring temperature, humidity, and gas levels to prevent pest infestations
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL01-2016
Skills
- Customer Service
- Forklift Operation
- Shipment Processing
- OSHA Compliance
- Cash Handling
- Pest management solutions
- Spanish translation
- Microsoft (Excel, Word, PowerPoint)
- Multi-tasking
- Leadership capability
- Ability to perform under pressure
- Hand tools & Machinery
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Store Associate - Food Service Clerk
University CStore
01.2022 - Current
Warehouse Manager
Makro Logistics
02.2018 - 01.2022
Club Promoter
Heart NightClub
02.2016 - 02.2018
Assistant General Manager - Cargo Operations
AL-FLEX Exterminators
02.2016 - 02.2018
High School Diploma -
John A. Ferguson Senior High School
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