Carlos Rodriguez
Wall Township,NJ
Summary
Dedicated patient coordinator with 10+ years in healthcare settings. Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards. Committed to ensuring positive patient experiences through efficient coordination and compassionate service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Hackensack Meridian Health
03.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Patient Care Technician
Jersey Shore University Medical Center
01.2012 - Current
- Keeping patients’ rooms clean and organized.
- Monitoring patient health and measuring vital signs.
- Maintaining accurate patient records.
- Assisting the healthcare team with administering treatments.
- Collecting liquid samples or specimens for testing.
- Performing basic nursing procedures such as administering medications.
- Reporting any changes in patients’ conditions to a registered nurse or physician.
- Providing emotional support and assisting patients with basic needs such as dietary intake, grooming and personal hygiene.
- Maintaining close communication with patient’s healthcare team.
- Assisting with the educating of patients’ relatives regarding required care.
- Pediatric ER
Education
High School Diploma -
Lakewood High School
Lakewood, NJSkills
- My Chart Support
- Patient Management
- Electronic Medical Records
- Medical terminology
- Insurance verification
- HIPAA compliance
Certification
- CPR
- Basic Life Support (BLS)
Timeline
Patient Access Representative
Hackensack Meridian Health
03.2024 - Current
Patient Care Technician
Jersey Shore University Medical Center
01.2012 - Current
High School Diploma -
Lakewood High School
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