Toynetta Gunn-Morgan
Fort Lauderdale,FL
Summary
Dynamic healthcare administrator with extensive experience in medical office management and patient access. Successfully led teams to streamline patient intake and billing, resulting in a notable increase in patient satisfaction and efficient resolution of complex insurance challenges.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Holy Cross
Deerfield Beach, Florida
05.2026 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Managed insurance verification and pre-authorization for medical services.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Facilitated patient registration and check-in processes for diverse populations.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system.
- Scanned documents into electronic medical records system.
Administrative Assistant / Medical Assistant
Cantor Spine Center
Fort Lauderdale, FL
06.2024 - Current
- Secured insurance authorizations, enabling timely approvals for patient procedures
- Coordinated patient check-in and check-out, enhancing front desk efficiency
- Monitored and maintained daily schedule, optimizing provider and patient time management
- Resolved escalated issues efficiently, improving patient satisfaction and workflow
- Managed patient referrals, improving access to specialized care
- Recorded patient vitals accurately in medical records, supporting accurate medical records
Patient Access
Broward Health
Pompano Beach, FL
06.2022 - 05.2025
- Checked in patients for emergency room services, ensuring accurate registration and timely access to care
- Ensured patient coverage by verifying insurance details.
- Updated patient account information to maintain accurate records and facilitate smooth processing.
Program Manager
Deco Recovery Management
03.2021 - 05.2024
- Managed 16 representatives across four hospital locations to ensure efficient operations.
- Screened uninsured patients at hospital to facilitate access to necessary care.
- Make sure qualified patients get Medicaid coverage.
- Addressed Department of Children and Families issues to ensure compliance
- Assist member with filing and resolving complaints and appeals.
- Make sure daily, weekly and monthly quotes are met.
Program Coordinator
Sunshine Health
11.2017 - 03.2021
- Facilitated access to necessary services for members by coordinating and integrating medical and long-term care services for orientation, care plan development, assessment, and care coordination.
- Conducted assessments with members, caregivers, and providers to gather comprehensive information on client status, support systems, and service needs for effective care plan development.
- Monitored service delivery and followed up with members, caregivers, and providers through in-person visits and telephonic contact to ensure continuity of care.
- Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services.
Office Manager
Uromedix (21st Century Urology)
11.2015 - 10.2017
- Supervised 10 direct reports, coordinating clinical and administrative department operations to maintain service quality.
- Conducted supervisory tasks including interviewing, hiring, training, and performance appraisals, adhering to company policies.
- Updated all physician records and confirmed compliance with licensing requirements.
Ambulatory Business Specialist
Broward Health
01.2011 - 11.2015
- Assisted doctors during patient exams to enhance care delivery and patient experience.
- Entered charges promptly to facilitate timely payment processing by insurance companies.
- Sent and received faxes to coordinate patient information and communications, answering phones, sending medical records, pulling patients' labs
- Answering phones, faxing, making doctor appointments, Assisted with multiple clerical duties to ensure smooth workflow.
Lead Customer Service /Team Representative
Aetna - CVS/Caremark Mail Order
08.2007 - 01.2011
- Negotiated solutions for escalated member issues related to customer service and prescriptions.
- Handled incoming calls from members placing prescription orders for 90-day mail delivery.
- Guided Medicare and Medicaid members in securing mail order approvals from their insurance providers.
- Facilitated monthly meetings to address team administrative tasks.
Education
Bachelor of Science - Health Administration
University of Phoenix
Fort Lauderdale, FL08-2015
High School Diploma -
Dillard High School
Fort Lauderdale, FL06-1992
Skills
- Insurance verification
- EMR management
- Patient registration
- Patient relationship management
- Medisoft
- NextGen
- Invision Power
- Microsoft Office
- Word
- Excel
- Outlook
- Chart
- Time management
- Project management
- Staff training
- Patient retention
- Client engagement
- Service management
- Problem solving
- Communication skills
- Attention to detail
- Communication skills
- Patient advocacy
- Service management
Willing To Relocate
- Fort Lauderdale, FL
- Sunrise, FL
- Tamarac, FL
Timeline
Patient Access Representative
Holy Cross
05.2026 - Current
Administrative Assistant / Medical Assistant
Cantor Spine Center
06.2024 - Current
Patient Access
Broward Health
06.2022 - 05.2025
Program Manager
Deco Recovery Management
03.2021 - 05.2024
Program Coordinator
Sunshine Health
11.2017 - 03.2021
Office Manager
Uromedix (21st Century Urology)
11.2015 - 10.2017
Ambulatory Business Specialist
Broward Health
01.2011 - 11.2015
Lead Customer Service /Team Representative
Aetna - CVS/Caremark Mail Order
08.2007 - 01.2011
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Dillard High School