Carlos Rosario
Spring Hill
Summary
Patient Access Team lead with 10 years of experience leading teams to optimize patient registration and admission processes. Proficient in data analysis, behavior assessments, and skill acquisition, driving operational efficiencies and enhancing patient satisfaction. Committed to fostering a positive work environment and continuous professional development. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Tampa General North Spring hill
Spring Hill
08.2025 - Current
- Facilitated patient registration and insurance verification processes.
- Managed appointment scheduling for diverse medical services.
- Collaborated with healthcare teams to streamline patient flow.
- Maintained accurate patient records in electronic health systems.
- Educated patients on insurance benefits and financial responsibilities.
- Supported compliance with healthcare regulations and privacy standards.
- Coordinated referrals to specialists and other healthcare providers.
Patient Access Team Lead
HCA West Tampa
Tampa
01.2024 - Current
- Lead patient access team, ensuring efficient registration and admission processes, reducing wait times.
- Implement training programs, enhancing staff skills and improving service quality.
- Collaborate with healthcare providers to streamline patient flow, resulting in improved patient satisfaction.
- Analyze data to identify process improvements, leading to measurable operational efficiencies.
- Mentor team members, fostering a culture of continuous improvement and professional development.
- Develop data-driven solutions to optimize patient flow, leading to a 15% improvement in operational efficiency.
- Facilitate effective communication between patient access team and healthcare providers, ensuring seamless admission processes.
- Mentor and support team members, fostering an environment of continuous learning and professional growth.
- Implement innovative training programs, significantly enhancing staff competencies and service quality.
- Streamline patient registration workflows, cutting wait times by 20%, and enhancing patient satisfaction.
- Coordinate with healthcare providers to improve admission processes, fostering a seamless patient experience.
Mental Health Technician
HCA West tampa hospital
Tampa
05.2023 - 03.2025
- Monitored patient behavior and provided emotional support during therapy sessions.
- Documented patient progress and reported changes to healthcare team members.
- Assisted nursing staff in implementing individualized care plans for patients.
- Facilitated group activities to promote social skills and community engagement among patients.
- Educated patients on coping strategies and wellness techniques during one-on-one sessions.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Assisted in the development of individualized treatment plans for patients.
Registered Behavior Tech
INVO Behavior and Therapy Services
06.2022 - 01.2024
- Collect and analyze student behavior data, aiding BCBAs in assessments and targeted interventions.
- Implement behavior and skill plans, enhancing student learning and achieving measurable improvements.
- Teach essential behavioral skills, fostering student growth and a positive learning environment.
- Collaborate with BCBAs to develop and tailor plans, resulting in significant improvements in student outcomes.
Asset Protection Specialist
Target Corporation
Tampa
10.2021 - 06.2022
- Implemented safety measures, reducing theft incidents and enhancing team safety.
- Developed security protocols, decreasing fraud cases significantly.
- Collaborated with departments to ensure compliance with safety regulations, improving store security.
- Analyzed security data to identify trends, leading to proactive measures and reduced theft.
- Trained team members on security practices, fostering a culture of vigilance and safety.
- Led cross-functional security audits, identifying and mitigating risks, resulting in a 25% drop in incidents.
- Worked closely with store management to develop and enforce asset protection policies, improving compliance rates.
- Evaluated incident reports to pinpoint security gaps, enabling targeted improvements and reducing future occurrences.
- Executed strategic loss prevention initiatives, achieving a 20% reduction in inventory shrinkage.
- Evaluated security footage to identify patterns, enabling proactive measures and reducing theft by 15%.
Teacher Assistant
Shrub Oak International School
New York City
09.2018 - 09.2021
- Supported classroom activities in art, PE, and reading, enhancing student engagement and learning outcomes.
- Provided daily assistance to teachers, improving classroom efficiency and student support.
- Facilitated interactive activities, fostering a collaborative and engaging learning environment.
- Assisted in various learning areas, contributing to a well-rounded educational experience for students.
- Supported teachers by preparing materials and assisting with classroom management, enhancing student engagement and learning outcomes.
- Ensured accurate record-keeping and data entry for student activities and progress, contributing to a well-organized and efficient classroom environment.
- Encouraged student participation in interactive activities, fostering a positive and inclusive learning atmosphere.
- Facilitated small group reading sessions, improving literacy rates and student comprehension through targeted support.
- Provided one-on-one assistance to students with special needs, aiding in their academic and social development.
Emergency Medical Responder
Peekskill EMS
Peekskill
01.2015 - 12.2019
- Provided immediate medical assistance in emergency situations for diverse patient populations.
- Collaborated with team members during high-pressure incidents to ensure effective care delivery.
- Conducted patient assessments to identify critical health issues and priorities for treatment.
- Administered first aid and CPR according to established protocols and guidelines.
- Communicated vital information to hospital staff during patient transfer procedures.
- Participated in training exercises to enhance skills and improve response efficiency.
- Maintained equipment and supplies to ensure readiness for emergency response operations.
- Administered medications as prescribed by a physician or nurse practitioner.
- Documented patient information accurately for legal compliance and record-keeping purposes.
- Conducted routine maintenance on ambulance equipment and supplies ensuring proper functioning at all times.
- Assisted in child delivery and emergency birth.
- Performed CPR, splinting, bandaging, bleeding control techniques, spinal immobilization, and airway management procedures when needed.
- Coordinated with other emergency responders such as fire fighters or police officers on scene.
Education
Bachelors - science
HUNTER COLLEGE CITY OF NEW YORK
New York City01.2015
High school diploma -
MATER ACADEMY CHARTER SCHOOL
01.2008
Skills
- Data collection and analysis
- Behavioral assessments
- Skill development
- Theft prevention and security
- Classroom support
- Interactive and recreational activities
- Behavior management strategies
- Individualized planning
- Incident response protocols
- Safety measures
- Patient flow coordination
- Electronic health systems
- Patient registration
- Insurance verification
- Customer relationship management
- Appointment scheduling
- Team leadership
- Effective communication
- Proactive problem solving
Languages
Spanish
Awards And Acknowledgements
- New York Police Academy Law Enforcement Explorer Advisor
- Crisis Prevention Intervention
- CPR Certified
Personal Information
Age: 34
Languages
Spanish
Professional
Portuguese
Limited
Certification
CPR certified
Timeline
Patient Access Representative
Tampa General North Spring hill
08.2025 - Current
Patient Access Team Lead
HCA West Tampa
01.2024 - Current
Mental Health Technician
HCA West tampa hospital
05.2023 - 03.2025
Registered Behavior Tech
INVO Behavior and Therapy Services
06.2022 - 01.2024
Asset Protection Specialist
Target Corporation
10.2021 - 06.2022
Teacher Assistant
Shrub Oak International School
09.2018 - 09.2021
Emergency Medical Responder
Peekskill EMS
01.2015 - 12.2019
Bachelors - science
HUNTER COLLEGE CITY OF NEW YORK
High school diploma -
MATER ACADEMY CHARTER SCHOOL